Bayyanna v. eppes
Jamaica,NY
Summary
Seasoned professional with a proven track record at YMCA of Greater NY, adept in Nonprofit Program Oversight and enhancing student participation. Spearheaded collaborative partnerships, boosting program efficiency by 30%. Expert in Microsoft Office and fostering inclusive environments, I excel in strategic planning and impactful leadership.
Overview
30
30
years of professional experience
Work History
Community School Director
YMCA of Greater NY - Jamaica
Jamaica, NY
04.2022 - Current
- Prepared drafts of course schedules and descriptions to estimate staffing and facility requirements.
- Fostered partnerships between local organizations and schools within the district.
- Determined allocations of funds for classroom supplies and materials, authorizing purchases.
- Monitored budgets to ensure financial efficiency and compliance.
- Recruited and hired qualified staff to support school programs.
- Implemented programs to enhance student attendance during both day school and afterschool.
- Collaborated with school administration, teachers, and support staff to enhance student and family engagement.
FGP Administrative Ops Lead
NYU Langone Medical Center
New York, NY
08.2020 - 04.2022
- Identifies routine issues and offers recommendations.
- Cultivated collaborative and professional relationships with physicians, nurses, office personnel, and clinical staff.
- Oversee registration, scheduling, check-out, and daily operations.
- Participated in quality assurance initiatives directed by Medical Director.
- Worked on resolving employee evaluations and other organizational matters through collaboration with administrative staff.
- Assists with employee performance assessments.
- Ensured compliance with all established office regulations.
- Monitored punctuality and behavior, addressing concerns through verbal or written warnings.
- Monitor office project progress to ensure efficiency and on-time completion.
- Ensure accurate MD schedules using Epic.
- Managed standard problem-solving, referring difficult cases to upper management for further action.
- Designated point of reference for resolving Epic concerns among clinical and administrative personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed reports from various departments detailing performance metrics such as time-to-complete tasks or number of customer inquiries received.
Family Group Practice Administrative Assistant
NYU Langone Medical Center
New York, NY
04.2015 - 08.2020
- Coordinated administrative tasks for upwards of ten medical professionals.
- Function as Departmental Customer Service Leader.
- Achieved high standards of customer service excellence through team collaboration.
- Supported medical practice operations to maintain high standards of patient care.
- Completed and documented prior authorizations for surgical procedures.
- Scheduled patient appointments within the EPIC system.
- Assess insurance policies for patient coverage to secure payment obligations.
- Entered insurance information into the EPIC database.
- Coordinate verification procedures for patient surgeries.
- Managed release of patient medical files.
Assistant Practice Manager
Queens Diabetes and Endocrinology
Flushing, NY
09.2011 - 12.2013
- Managed a staff of 20-25 to ensure efficient office operations.
- Supported Practice Manager in maintaining daily financial records.
- Lead monthly team meetings focused on delivering exceptional patient customer service.
- Verified that all components of patient invoices were precise and complete.
- Proficient in understanding and applying Medicare and Medicaid regulations.
- Ensured timely follow-up on outstanding claims in accordance with billing standards.
- Verified compliance of each payment with contract discounts.
- Resolved payment discrepancies through direct communication with insurance companies.
- Processed billing for secondary and tertiary coverage efficiently.
Substitute Teacher- Public School 15Q and PS 131Q
The New York City Department of Education
Springfield Gardens, NY
11.2009 - 06.2011
- Temporary position held as a second-grade educator.
- Maintained the integrity of educational guidelines in accordance with Department Of Education regulations.
- Maintained accurate tracking of students' daily attendance and test results.
- Created an engaging learning environment for second grade students.
- Ensured effective interaction with students, parents, and colleagues.
- Organized lesson plans and activities for students.
- Graded student assignments and exams and discussed results.
- Communicated effectively with parents about student progress and concerns.
Senior Camp Director/Consultant
The Harlem School of the Arts
New York, NY
05.2007 - 09.2010
- Ensure the summer camp program operated in compliance with Department of Health regulations
- Supervise over 200 campers, 40 counselors, and 25 teaching artist in two summer programs ranging in ages 4-17
- Develop effective policies and procedures to ensure the safety of the campers and staff
- Monitor summer camp expenses
- Establish healthy communications with parents regarding their child’s daily activities
Youth & Family Director
YMCA of Greater New York
Jamaica, NY
09.1994 - 07.2009
- Operate programs in accordance to New York City Department of Health and Education standards
- Ensure all prospective Youth & Family employees were processed according to the organization human resource policies
- Supervise program including over 100 staff members, 400 participants and 25 volunteers
- Develop and monitor 13 fiscal budgets including five government contracts
- Increase parent involvement in youth programming by working closely with parents, schools and community organizations
- Serve as a liaison between YMCA and six public schools to establish quality after school programs
- Process financial assistance applications for summer camp and after school participants
- Establish and maintain links with service providers to develop programs in a range of settings including other CBO’s schools and other partnerships
Education
Masters of Business Administration - Business Administration
University of Phoenix
Phoenix, AZ01-2026
Bachelor of Science - Business Administration
City University of New York – York College
05.2006
Skills
- Microsoft Office Proficiency
- HIPAA Compliance Knowledge
- Inclusion Strategies
- Human Resources Management
- Medical Credentialing Proficiency
- Billing Administration
- Experience with EPIC Systems
- Nonprofit Program Oversight
- Collaborative Partnership Development
- Mental Health Counseling
- Enhancing Student Participation
Accomplishments
- President’s List & Honor Society, 2021
- Dean’s List, 2004
- Dean’s List, 2006
Training
- Business Management Theory and Practice
- Staff Supervision and Employee Relations
- Personnel Management
- Wage and Salary Administration
- Business Law
- Accounting I & II
References
References available upon request.
Timeline
Community School Director
YMCA of Greater NY - Jamaica
04.2022 - Current
FGP Administrative Ops Lead
NYU Langone Medical Center
08.2020 - 04.2022
Family Group Practice Administrative Assistant
NYU Langone Medical Center
04.2015 - 08.2020
Assistant Practice Manager
Queens Diabetes and Endocrinology
09.2011 - 12.2013
Substitute Teacher- Public School 15Q and PS 131Q
The New York City Department of Education
11.2009 - 06.2011
Senior Camp Director/Consultant
The Harlem School of the Arts
05.2007 - 09.2010
Youth & Family Director
YMCA of Greater New York
09.1994 - 07.2009
Masters of Business Administration - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
City University of New York – York College
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