Prepared daily end-of-shift accounting bags with audited transaction receipts, register printouts, and balanced cash deposits for secure vault submission, ensuring accurate financial reporting.
Reconciled shift cash drawers with point-of-sale system sales reports, identifying and documenting over/short variances to maintain financial accuracy.
Adhered to state gaming regulation financial guidelines, internal cash handling procedures, and loss prevention controls to ensure compliance and minimize risks.
Sales Associate
Navrei Inc - AT&T
Providence, Rhode Island
09.2023 - 06.2026
Resolved pricing errors on customer bills and account statements, ensuring accurate application of approved credits.
Recorded daily sales figures and commission totals in Excel spreadsheets, providing clear tracking of earnings.
Balanced daily cash registers, counted drawer totals, and matched cash and card receipts against end-of-day system reports.
Conducted weekly inventory counts, verifying physical stock of phones and accessories against digital stock logs to maintain accuracy.
Inventory & Logistics
United Parcel Service of America
Warwick, Rhode Island
04.2021 - 07.2023
Executed routine physical inventory cycle counts and audited shipment manifests against digital records, ensuring catalog accuracy and reliability.
Recorded freight discrepancies, stock errors, and damage reports, enabling management to perform variance analysis and track losses effectively.
Maintained systematic logs and audit-ready records in warehouse database systems to support compliance and operational transparency.
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Station Operations & Customer Service Supervisor (Ground Operations) at MAHAN AIRLINEStation Operations & Customer Service Supervisor (Ground Operations) at MAHAN AIRLINE