Dynamic bookkeeping clerk with proven expertise at Home Depot in transaction verification and financial month-end closing. Recognized for enhancing customer loyalty through empathetic conflict resolution as a customer service representative. Detail-oriented and skilled in accounts payable management, consistently meeting deadlines and contributing to team success in high-pressure environments.
Hi, I’m
Catherine Gallegos
New York,NY
Summary
Overview
5
years of professional experience
Work History
Home Depot
Bookkeeping Clerk
03.2025 - Current
Job overview
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Collaborated with the accounting team to ensure accurate month-end closings and reconciliations were completed on time.
- Contributed to team goals by consistently meeting deadlines for financial reporting requirements within tight turnaround times.
Home Depot
Customer Service Representative
06.2020 - 03.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
ASA CollegeBrooklyn, NY
Associate of Applied Science from Criminal Justice
06-2017
University Overview
Skills
- Maintaining a daily journal
- Transaction verification and reconciliation
- Accounts payable management
- Detailed invoice auditing
- Financial month-end closing
- Detail-oriented analysis
- Research for data inconsistencies
- Financial budget forecasting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bookkeeping Clerk
Home Depot
03.2025 - Current
Customer Service Representative
Home Depot
06.2020 - 03.2025
ASA College
Associate of Applied Science from Criminal Justice
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