Carin Andries Scott
Sherman,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Special Needs Caregiver
Consumer Direct Agents Of Texas
08.2019 - Current
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
Patient Services Supervisor
Quest Diagnostic Laboratories
10.1994 - 04.2023
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Enhanced staff performance by conducting regular training sessions and performance evaluations.
- Increased efficiency within the department by evaluating workflows and recommending improvements based on best practices.
- Maintained compliance with industry regulations through accurate documentation, consistent policy enforcement, and ongoing staff education.
- Managed patient complaints professionally, addressing concerns promptly to ensure satisfaction.
- Enhanced overall department performance by setting clear expectations measuring progress against goals, providing timely feedback to staff members on their performance.
- Created a supportive work environment fostering professional growth opportunities for employees through continuing education initiatives and mentorship programs.
- Assisted in budget planning, tracking expenditures, and identifying cost-saving opportunities within the department.
- Ensured smooth clinic operations through effective coordination of clinical staff and resources.
- Oversaw the recruitment process for new hires, ensuring a qualified team of dedicated professionals was employed at all times.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
Associate of Arts - Business Management
Ashford University
Clinton, IA12.2011
Skills
- Patience and understanding
- Detail oriented
- Attentive to People
- Decision-Making
- Problem Identification
- Staff Collaboration
- Time Management
- Critical Thinking
- Clear Communication
- Relationship Building
- Client satisfaction
Timeline
Special Needs Caregiver
Consumer Direct Agents Of Texas
08.2019 - Current
Patient Services Supervisor
Quest Diagnostic Laboratories
10.1994 - 04.2023
Associate of Arts - Business Management
Ashford University
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