Carin Andries Scott
Sherman,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Special Needs Caregiver
Consumer Direct Agents Of Texas
Carrollton, TX
08.2019 - Current
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
Patient Services Supervisor
Quest Diagnostic Laboratories
Irving, TX
10.1994 - 04.2023
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Enhanced staff performance by conducting regular training sessions and performance evaluations.
- Increased efficiency within the department by evaluating workflows and recommending improvements based on best practices.
- Maintained compliance with industry regulations through accurate documentation, consistent policy enforcement, and ongoing staff education.
- Managed patient complaints professionally, addressing concerns promptly to ensure satisfaction.
- Enhanced overall department performance by setting clear expectations measuring progress against goals, providing timely feedback to staff members on their performance.
- Created a supportive work environment fostering professional growth opportunities for employees through continuing education initiatives and mentorship programs.
- Assisted in budget planning, tracking expenditures, and identifying cost-saving opportunities within the department.
- Ensured smooth clinic operations through effective coordination of clinical staff and resources.
- Oversaw the recruitment process for new hires, ensuring a qualified team of dedicated professionals was employed at all times.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
Associate of Arts - Business Management
Ashford University
Clinton, IA12.2011
Skills
- Patience and understanding
- Detail oriented
- Attentive to People
- Decision-Making
- Problem Identification
- Staff Collaboration
- Time Management
- Critical Thinking
- Clear Communication
- Relationship Building
- Client satisfaction
Timeline
Special Needs Caregiver
Consumer Direct Agents Of Texas
08.2019 - Current
Patient Services Supervisor
Quest Diagnostic Laboratories
10.1994 - 04.2023
Associate of Arts - Business Management
Ashford University