Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

ANA HIERRO

New York,NY

Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach.

Overview

1
1
Language
9
9
years of post-secondary education
7
7
years of professional experience

Work History

Front Desk Receptionist

Sapphire
New York, NY
12.2015 - 05.2018
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained transaction security by verifying payment cards against identification.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Real Estate Agent

Urban Realty
New York, NY
10.2015 - 05.2016
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Advertised client properties through websites, social media and real estate guides.
  • Presented purchase offers to sellers for consideration.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.

Assistant General Manager

Jamba Juice
, York
10.2010 - 03.2015
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Performed pricing and estimates based on customer needs and requirements.

Education

6 Completed an intensive 900-hour course - Business Management

Berkley College
09.2013 - Current

Medical Billing and Coding Certificate Program – - undefined

Sanford-Brown Institute
09.2013 - 06.2014

Skills

Office management

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Software

MS word, MS Excel, MS PowerPoint Micros, Aldelo, Aloha

Timeline

Front Desk Receptionist

Sapphire
12.2015 - 05.2018

Real Estate Agent

Urban Realty
10.2015 - 05.2016

6 Completed an intensive 900-hour course - Business Management

Berkley College
09.2013 - Current

Medical Billing and Coding Certificate Program – - undefined

Sanford-Brown Institute
09.2013 - 06.2014

Assistant General Manager

Jamba Juice
10.2010 - 03.2015

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ANA HIERRO