MS word, MS Excel, MS PowerPoint Micros, Aldelo, Aloha
ANA HIERRO
New York,NY
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach.
Overview
1
1
Language
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk Receptionist
Sapphire
New York, NY
12.2015 - 05.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained transaction security by verifying payment cards against identification.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Real Estate Agent
Urban Realty
New York, NY
10.2015 - 05.2016
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Advertised client properties through websites, social media and real estate guides.
- Presented purchase offers to sellers for consideration.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Assistant General Manager
Jamba Juice
, York
10.2010 - 03.2015
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Performed pricing and estimates based on customer needs and requirements.
Education
6 Completed an intensive 900-hour course - Business Management
Berkley College
09.2013 - Current
Medical Billing and Coding Certificate Program – - undefined
Sanford-Brown Institute
09.2013 - 06.2014
Skills
Office management
Office organization
Call forwarding
Word processing
Administrative support
Software
Timeline
Front Desk Receptionist
Sapphire
12.2015 - 05.2018
Real Estate Agent
Urban Realty
10.2015 - 05.2016
6 Completed an intensive 900-hour course - Business Management
Berkley College
09.2013 - Current
Medical Billing and Coding Certificate Program – - undefined
Sanford-Brown Institute
09.2013 - 06.2014
Assistant General Manager
Jamba Juice
10.2010 - 03.2015