Jalena Davenport
Columbia,SC
Summary
Highly accomplished team player with a strong record of improving team efficiency and ensuring customer satisfaction at AMC Theatres. Thrived in fast-paced environments, acquiring exceptional sales expertise and complaint resolution skills. Known for consistently upholding high cleanliness standards and providing guidance to fellow staff members, resulting in a positive customer experience.
Overview
3
3
years of professional experience
Work History
Team Member
Cava Grill
10.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Stocker
Walmart
07.2023 - 12.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Crew Member
AMC Theatres
08.2021 - 09.2023
- Worked front counter, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelors - Animal Science
Skills
- Cleaning
- Training and mentoring
- Complaint resolution
- Sales expertise
- Staff education and training
- Point of sale system
- Multitasking Abilities
- Team building
- Multitasking
- Hospitality and accommodation
- Conflict Resolution
- Problem-solving abilities
- Team Leadership
- Reliability
Timeline
Team Member - Cava Grill
10.2023 - Current
Stocker - Walmart
07.2023 - 12.2023
Crew Member - AMC Theatres
08.2021 - 09.2023
Midlands - Bachelors , Animal Science