Summary
Work History
Education
Skills
Timeline
AssistantManager

Beth Flory

Pittsburgh,PA

Summary

Versatile Administrative assistant possessing first-rate communication skills and personable demeanor demonstrated across 10+ years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.

Work History

Chiropractic Office Assistant

Chronic Conditions Center
Bethel Park, United States
07.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Kept detailed records of office inventories and placed $2,000 orders for more supplies

Client Service Associate

The Musuneggi Financial Group
Pittsburgh, PA
04.2021 - 08.2021
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Used Redtail to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Managed master calendar by scheduling and confirming appointments.
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Responded to customer calls and emails to answer questions about products and services
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Administrative Assistant

Louis Plung & Company
Pittsburgh, PA
09.2019 - 11.2019
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Administrative Assistant

Stelmack Dobransky & Eannace
McMurray, PA
10.2018 - 05.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Edited documents to improve accuracy of language, flow and readability
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
  • Managed multi- line phone system dealing with over 50 plus calls day or more depending on time of season.

Licensed Insurance Agent

Allstate
Cocoa, FL
09.2017 - 07.2018
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Promoted Allstate products and services using upselling and other sales strategies.
  • Tracked progress of all outstanding insurance claims.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 45%

Education

No Degree -

Waynesburg University
Waynesburg, PA

High School Diploma -

Mcguffey High School
Claysville, PA
06.2000

Skills

  • Patient Relations
  • Physician Assistance
  • Cleaning and Sanitizing
  • Appointment Scheduling
  • Organization and Time Management
  • Document and File Management
  • Computers and Technology
  • Clerical Support
  • Strong Organizational Skills
  • Visitor Relations
  • Travel Administration

Timeline

Chiropractic Office Assistant

Chronic Conditions Center
07.2022 - Current

Client Service Associate

The Musuneggi Financial Group
04.2021 - 08.2021

Administrative Assistant

Louis Plung & Company
09.2019 - 11.2019

Administrative Assistant

Stelmack Dobransky & Eannace
10.2018 - 05.2019

Licensed Insurance Agent

Allstate
09.2017 - 07.2018

No Degree -

Waynesburg University

High School Diploma -

Mcguffey High School

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Beth Flory