Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Timeline
Shanon Ver Doorn

Shanon Ver Doorn

Customer Service
Lynwood,CA
Judge a man by his questions rather than his answers.
Voltaire

Summary

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Dispatcher

Trinet- Century Shower Door
Torrance, CA
11.2021 - 04.2022
  • Directed dispatching, routing and tracking of company fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing and tracking of several fleet vehicles.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Managed calendar and recommended adjustments based on demand.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Enhanced company operational success through efficient records coordination, supply management and document processing.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Produced accurate
  • Assisted in proper processing of up to 150 bookings monthly, encompassing multiple representatives.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Chashier

99 Cents Only Store
San Pedro, CA
02.2019 - 07.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of exact amount or more per shift.

Education

High School Diploma -

Lakeside High School, Lake Elsinore, CA
06.2016

Skills

  • Client Interactions
  • Route Planning and Adjustment
  • Effective Communication
  • Customer File Maintenance
  • Calendar and Scheduling Software
  • Dispatch Record keeping
  • Job Assignment
  • Price Identification
  • Cooperative Attitude
  • Guest Satisfaction
  • Customer Assistance
  • Promoting Loyalty
  • Answering Customer Questions
  • Cashier Abilities

Additional Information

Im a very Hard work like to over work my self it makes me do my job better and pushes me allot more.

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Dispatcher - Trinet- Century Shower Door
11.2021 - 04.2022
Chashier - 99 Cents Only Store
02.2019 - 07.2019
Lakeside High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Shanon Ver DoornCustomer Service