Billie Ballard
Louisville,KY
Summary
Dynamic and results-oriented professional with a proven track record at Tonini Church Supply, adept in warehouse safety and demonstrating exceptional stress tolerance. Excelled in enhancing productivity and quality control, achieving significant efficiency improvements. Skilled in forklift operation and fostering cooperative relationships, I bring a blend of hard and soft skills to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Order Filler
Tonini Church Supply
11.2024 - Current
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Team Member
McAlister's Deli
03.2024 - 11.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Sav-A-Step
08.2021 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Shift Leader
McDonald's
08.2020 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Quality Control Specialist
Panera Bread
03.2020 - 08.2020
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Minimized down time by reducing production rework and recalls.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
Sales Associate
Walgreens
12.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Historical Bible Studies
American Bible Academy
Joplin05-2023
Bachelor of Arts - Business Administration And Management
Indiana University Southeast
New Albany, IN02-1994
High School Diploma -
Seneca High School
Louisville06-1986
Skills
- Warehouse safety
- Product picking
- Heavy lifting
- Forklift operation
- Stress tolerance
- Product location
- Picking efficiency
- Pick lists
- Quality control
Accomplishments
- Achieved proficiency by completing orders with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Timeline
Order Filler
Tonini Church Supply
11.2024 - Current
Team Member
McAlister's Deli
03.2024 - 11.2024
Cashier
Sav-A-Step
08.2021 - 03.2024
Shift Leader
McDonald's
08.2020 - 08.2021
Quality Control Specialist
Panera Bread
03.2020 - 08.2020
Sales Associate
Walgreens
12.2018 - 03.2020
Associate of Arts - Historical Bible Studies
American Bible Academy
Bachelor of Arts - Business Administration And Management
Indiana University Southeast
High School Diploma -
Seneca High School
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