Gabriela Helizabet Moreno

• Managed high volumes of calls, texts, and emails to ensure swift responses and detailed information sharing, contributing to an elevated customer service experience.

• Streamlined appointment scheduling and coordination through the spa’s booking system, optimizing operational flow and resource allocation.

• Performed general administrative duties, including data entry and document management, to maintain operational efficiency.

• Processed payments and managed billing with precision, ensuring accuracy in financial transactions.

• Spearheaded social media content, promotions, and community engagement initiatives, resulting in increased patient acquisition.

• Facilitated conflict resolution and served as a role model, positively influencing student behavior.

• Maintained detailed assessment records for each student, ensuring comprehensive profiles and accurate documentation.

• Utilized evidence-based techniques to support sensory-motor development and contributed to students’ overall progress.

• Adapted quickly within a fast-paced retail setting, contributing to team objectives and enhancing customer satisfaction.

• Conducted customer meetings to assess service satisfaction, identify needs, and drive revenue by proposing additional services.

• Oversaw the operations and management of 27 beach parking lots, addressing incidents, coordinating maintenance, and ensuring smooth, efficient operations for visitors.

• Successfully handled high-profile events, including marathons and film productions, coordinating logistics to accommodate large crowds while maintaining safety and operational standards.

• Led training programs for new employees, ensured staff stayed updated on protocols, and upheld consistent quality across all locations.

• Managed daily records with precision using Excel, providing accurate documentation for effective tracking and reporting.

• Provided technical support across multiple systems and time zones, swiftly resolving a range of technical issues for diverse users.

• Utilized ticketing systems for organized and efficient support management.