Ronisha Gaskin
New Orleans,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
University Medical Center, UMC
New Orleans, LA
01.2023 - Current
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Obtained informed consent and payment documentation from patients and filed in system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Greeted patients and visitors in a courteous and professional manner.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Front Desk Receptionist
Prince Conti Hotel
New Orleans, LA
11.2018 - 12.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Handled sensitive information in a confidential manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Abramson Sci Academy
New Orleans, LA05-2018
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Data entry
- System updating
- Multitasking and organization
- Insurance verification
- Appointment scheduling
Timeline
Patient Access Representative
University Medical Center, UMC
01.2023 - Current
Front Desk Receptionist
Prince Conti Hotel
11.2018 - 12.2022
High School Diploma -
Abramson Sci Academy
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