Lori A. Glanz
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level TSR 1 position and to expand skills while facilitating company growth. Ready to help the team to successfully achieve the customer goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. History of going above and beyond to exceed expectations to resolve tax payers problems. Follows directions, utilizes knowledge base for the most up to date and correct data. Will always check with Supervisor/ SME for any unknown answers.
Overview
13
13
years of professional experience
Work History
Tax Information Aide
NYS Department Of Tax And Finance
09.2022 - Current
- Facilitated communication between callers in Personal Income Tax.
- Assisted in training new hires through Peer coaching, sharing expertise and knowledge to foster a well-informed team of tax information aides.
- Managed high-volume workload during peak filing seasons without compromising quality or accuracy of work performed.
- Collaborated with clients to answer questions and provide web site to find information on tax matters.
- Maintained strict confidentiality of sensitive taxpayer information, adhering to established protocols and safeguarding personal data.
- Improved customer satisfaction by addressing concerns promptly and offering solutions tailored to individual needs while utilizing information from Oracle.
- Contributed to a positive work environment by sharing knowledge with colleagues and assisting new team members in their training process.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Physical Therapist Assistant
HCR Homecare
06.2018 - 11.2021
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Implemented fall prevention strategies for elderly clients at increased risk of injury due to balance impairments.
- Evaluated patient strength and range of motion to devise personalized regimes.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Documented each patient case with updates in computer system.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Monitored patient progress and reported changes to physical therapist.
- Provided in-home therapeutic treatments to patients after hip replacement surgery.
- Developed and facilitated patient specific stretching and strengthening programs.
- Increased patient compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials for reference.
- Improved patient mobility using passive and active therapeutic exercises.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Educated patients and families on exercises and proper body mechanics.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy assistance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
Physical Therapist Assistant
VNS Schenectady
06.2014 - 06.2018
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Implemented fall prevention strategies for elderly clients at increased risk of injury due to balance impairments.
- Evaluated patient strength and range of motion to devise personalized regimes.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Documented each patient case with updates in computer system.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Assisted in reducing patient pain levels through targeted massage therapy, heat/cold treatments, and electrical stimulation.
- Monitored patient progress and reported changes to physical therapist.
- Provided in-home therapeutic treatments to patients after hip replacement surgery.
- Increased patient compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials for reference.
- Educated families and caregivers on treatment program's for improved at-home support.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Improved patient mobility using passive and active therapeutic exercises.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Physical Therapist Assistant
WESLEY NURSING CARE FACILTY
07.2011 - 07.2014
- Instruct, motivate, safeguard, and assist patients as they practice exercises or functional activities
- Observe patients during treatments to compile and evaluate data on their responses and progress and provide results to physical therapist in person or through progress notes.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Implemented fall prevention strategies for elderly clients at increased risk of injury due to balance impairments.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
- Documented each patient case with updates in computer system.
- Monitored patient progress and reported changes to physical therapist.
Education
No Degree - Massage Therapy
Center of Natural Wellness School ,Massage Therapy
Albany, NY10.2010
Associate of Applied Science - Physical Therapy
Nassau Community College
Garden City, NY05.2000
Skills
- Data Confidentiality
- Data Gathering
- Data Entry
- Critical Thinking
- Client Records Review
- Team Training
- Document Preparation
- People Skills
- Training and Development
- Problem resolution
- Confidentiality
- Dependability
Activities and Honors
had 31 years experience in healthcare field, Firefighter/ EMT since 2002
Timeline
Tax Information Aide
NYS Department Of Tax And Finance
09.2022 - Current
Physical Therapist Assistant
HCR Homecare
06.2018 - 11.2021
Physical Therapist Assistant
VNS Schenectady
06.2014 - 06.2018
Physical Therapist Assistant
WESLEY NURSING CARE FACILTY
07.2011 - 07.2014
No Degree - Massage Therapy
Center of Natural Wellness School ,Massage Therapy
Associate of Applied Science - Physical Therapy
Nassau Community College
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