Summary
Overview
Work History
Education
Skills
Timeline
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Brenye Bright

Charlotte,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet individual and team goals. Over 13 years of experience managing customer activity, addressing technical issues, maintaining banking system and financial center operations. Accomplished at navigating and upholding the latest compliance regulations and service-level standards, with a strong eagerness to learn.

Overview

8
8
years of professional experience

Work History

Market Operations Analyst

Bank of America
04.2021 - Current
  • Reduce risk exposure by conducting thorough routine risk and audit assessments, developing mitigation strategies, provide recommendations based on detailed market and financial center research though inspection, data analysis, and associate interviews
  • Create and manage operational databases to store and track data, maintain accurate information.
  • Develop and update tracking spreadsheets using Excel and Sharepoint Sites.
  • Document data collected from reviews, analyze excel spreadsheets for market trends, relay critical business findings, identify internal control weaknesses, and recommend operational excellence strategies effectively to all necessary lines of business within time-sensitive deadlines
  • Manage multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards, including Ops Management Reviews, ATM Settlements and Surprise Cash Counts
  • Partner with Market Leader and Regional Operations Team Manager to assess and improve the market plan in operational soundness as well as business expectations, customer satisfaction goals, and adherence to federal regulations
  • Selected to work on National Safe Deposit Box Closure Team for the SE Division to ensure compliance and completion of client access before financial center permanent closures with territory covering states from VA to FL
  • Market Operations Champion for North Palm Beach Market on business continuity team providing emergency access during branch closures for safe box appnts, as well as following playbooks to efficiently close and reopen financial centers due to business disruption.
  • Optimize over financial center operational efficiency by analyzing and streamlining business and risk management processes to result in increased productivity levels and positive FCCA audit performance completions.

Financial Center Assistant Manager

Bank of America
11.2018 - 05.2021
  • Lead and coach employees to perform at their fullest potential, uphold performance standards and bank guidelines
  • Performed all functions of bank operations including teller transactions and banker account opening: consumer and business checking and savings, short-term and long-term credit and loan accounts, etc to build customer relationships.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable financial advice
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Branch Service Manager II

Wells Fargo Bank, N.A
08.2017 - 10.2018
  • Branch leadership responsible for hiring, training, coaching and developing team members
  • Managed branch operations and teller line functions for transaction efficiency, risk, to sustain customer service excellence, coach to exceed sales targets and meet optimal performance level
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Increased revenue with proactive sales strategies and cross-selling of banking products to customers.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Optimized staff scheduling to ensure adequate coverage during peak hours and reduced overtime expenses.
  • Enhanced security measures within the branch, minimizing instances of fraud or theft.
  • Coordinated community outreach initiatives to increase brand visibility and promote financial literacy among local residents.

Branch Service Manager I

Wells Fargo
06.2016 - 07.2017
  • Branch Leadership role responsible for recruiting, hiring, training, coaching and developing team members to bank standards
  • Managed risk and resolve complex customer issues
  • Ensured branch daily/monthly operational tasks are complete and accurate by appropriate deadlines.
  • Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
  • Developed strong relationships with clients, fostering loyalty and trust while driving business growth.

Education

Bachelor in Mathematics -

Virginia State University
Petersburg, VA
05.2011

Skills

  • Documenting findings, preparing reports, and making recommendations
  • Skilled in counseling, problem-solving, and conflict management to ensure smooth workflow
  • Superior memory for details and skilled in multitasking to prioritize and manage multiple tasks
  • Exceptional organization skills with the ability to prioritize and manage multiple tasks simultaneously
  • Solid time management with high precision in delivery in a deadline-oriented environment
  • Strong written and verbal communication skills for documentation and correspondence
  • Great team player who loves to establish trust and a collaborative work environment
  • Outstanding interpersonal skills with strong team spirit and great respect for diversity
  • Proficient in computer systems and Microsoft Office (Word, Excel, PowerPoint)

Timeline

Market Operations Analyst

Bank of America
04.2021 - Current

Financial Center Assistant Manager

Bank of America
11.2018 - 05.2021

Branch Service Manager II

Wells Fargo Bank, N.A
08.2017 - 10.2018

Branch Service Manager I

Wells Fargo
06.2016 - 07.2017

Bachelor in Mathematics -

Virginia State University

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Brenye Bright