Brittny Bunderson

• Managed office operations
• Monitor and approve timecard
• Training new staff members
• Maintained computer and physical filing systems.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records, HIPPA
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw facility maintenance requests, coordinating with Ops manager and Landlord to address repairs or improvements efficiently.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
• Supported FOC with daily tasks when needed.
• Established workflow processes, monitored daily productivity of FOC, and implemented modifications to improve overall performance of team.
• Trained new FOC hires on company processes and workflow.
• Evaluated FOC records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional trainings for FOC's
• Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and helped clinicians transition to new office.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Assisted new Clinician hires with getting their schedules set up, help train on operating AMD, Teams and various other work related systems.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Maintained computer and physical filing systems.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed office operations while scheduling appointments for patients and Dr's.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Evaluated employee records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records, HIPPA
• Updated reports, managed accounts, and generated reports for company database.
• Opened and closed office daily
• Controlled finances to lower costs and keep business operating within budget.

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Assisted the sales team with customer service when short staffed for the day.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Managed and developed sales team.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions daily to ensure balanced tills.

Had 3 children from 2003-2009

Stayed home to raise them until starting back into the work force part time in 2007. Fully transitioning to full time work in 2008

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.