Laura Price
Mims,FL
Summary
Experienced professional with a strong work ethic while having a compassionate and reliable approach. Focused on delivering exceptional support for member needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Offers strong background in member relations and communication. Proficient in office administration, team building, and cash handling. Thrives on challenges, helping others, and excels in collaborating with all levels of internal management. Skilled in Microsoft Word, Microsoft Teams, Excel, Kerio and Microsoft Outlook email, Cisco phone systems, and Clover computer systems. Successfully worked with external vendors. Highly motivated team player seeking personal growth within the company to enhance its success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Space Coast Credit Union
06.2022 - Current
- Providing exceptional member service on a wide variety of deposits, loan transactions, handling loan signing documents, new account processing, fraud claims, trust conversions, and IRA transactions.
- Notary service for current members.
- Provides exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Servies existing deposit and loan accounts to meet member requirements and needs
- Balances cash, monetary instruments, and daily work to ensure member account integrity
- Effectively helps members with online banking enrollment, conversion, and issues.
- Consistently demonstrates effective sales and service skills regarding SCCU products and services.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Certified mentor to help team members advance in their new role.
Health Support technician
Florida Department of Health
04.2021 - 09.2021
- Responsible for keeping accurate records of daily clinic visits from students including distributing prescribed medications
- Perform adequate health checks and treatments when students come into clinic
- Maintain accurate documentation of all work performed
- Communicate and coordinate with principals, teachers, guidance counselors and students to fulfill the state mandated health screening programs
- Maintains clean health unit/work area and does periodic inventory of medical supplies needed
- Complete all data needed to meet the quarterly deadlines
- Skills with working with children and adolescents
- Prevented potential medication errors by double-checking dosage calculations and label information before dispensing prescribed treatments under supervision.
- CPR/First Aid Certified.
Contact Center Representative
Launch Credit union
04.2018 - 03.2021
- Providing excellent service through telephone and e-service channels
- Resolving member questions, inquires, and requests while adhering to all internal policies and procedures in the Credit Union
- Required to identify and refer Credit Union products and services with cross-selling
- Process loan documents/forms through email and Adobe E-Doc Sign
- Assisting members with Digital Banking and Bill Payer while trouble shooting discrepancies or inquiries regarding members’ account history, debit card transactions, and completing research requests
- Staying diligent with email traffic for member correspondence and important Credit Union notifications, responding in a timely manner
- Posting Deposits, loan payments, processing member fee requests, and transfers between accounts
- Experience with Cisco phone system, Microsoft Teams Messenger, Microsoft Word, and Excel.
Patient Service Representative
TELE Tech/ttect
08.2017 - 04.2018
- Responsible for handling inbound and outbound calls while providing information about health screenings, and schedule appointments with doctor’s offices
- Research various doctors in network and provide members with information about important health screenings
- Understanding HIPPA guidelines
- Handle and resolve complaints or problems with insurance
- Providing information to customers about insurance changes and new doctors in network
- Scheduling and processing insurance with new appointments
- Giving full attention to what the customers’ concerns are, taking time to understand the points being made, and asking questions as appropriate
- Experience with Avaya phone system, Microsoft Office, and Excel.
Server/Waitress
Kelly’s BBQ Port St. John
01.2016 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinate to-go orders and working well under pressure while giving excellent hospitality service to customers
- Understanding basic math skills to give back exact change and counting the money drawer before and after every shift
- Experience with Clover computer systems.
Cashier/Floral Department
Winn-Dixie Stores Inc.
03.2012 - 05.2015
- Cashier: Responsible for setting up and breaking down cash drawer using basic math skills before and after every shift
- Excellent interpersonal communication with customers
- Having strong product knowledge and understanding of target customers
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Floral Department: Responsibilities include strong organizational skills, checking and ordering inventory
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
G.e.d -
Adult Education-general Education
Florida Department Of Education08.2011
Skills
- Customer Service
- Notary Service
- Call center experience
- Sales and Upselling
- Credit Union Knowledge
- Calm and Professional Under Pressure
- Problem Resolution
- Professional telephone demeanor
- Issue and Complaint Resolution
- Teamwork and Collaboration
- Relationship Building
- Money handling abilities
Extendedskills
- Superb organizational, communication, and interpersonal skills.
- Recognized as an effective team leader willing to help in all areas.
- I quickly define customer needs and problems. Assist with decisions and provide solutions.
- A confident personality, providing composed patience and reassurance with customers.
- Strong math skills.
Certification
- Notary - Expires March 30, 2027
Timeline
Member Service Representative II
Space Coast Credit Union
06.2022 - Current
Health Support technician
Florida Department of Health
04.2021 - 09.2021
Contact Center Representative
Launch Credit union
04.2018 - 03.2021
Patient Service Representative
TELE Tech/ttect
08.2017 - 04.2018
Server/Waitress
Kelly’s BBQ Port St. John
01.2016 - 06.2017
Cashier/Floral Department
Winn-Dixie Stores Inc.
03.2012 - 05.2015
- Notary - Expires March 30, 2027
G.e.d -
Adult Education-general Education
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