Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Bobtail Driver
CWS Propane
03.2023 - 10.2024
Ensured compliance with Department of Transportation regulations, contributing to a safe work environment.
Contributed to team success by supporting fellow drivers with route coverage or assistance when needed.
Maintained accurate records of mileage, fuel consumption, and cargo information for efficient operations.
Improved delivery efficiency by planning optimal routes and adhering to schedules.
Collaborated with dispatchers for effective communication regarding route changes and delivery updates.
Provided exceptional customer service by addressing concerns promptly and professionally during deliveries.
Enhanced customer satisfaction through timely deliveries and professional interactions.
Handled unexpected situations with composure, adapting quickly to maintain schedule commitments.
Bobtail Driver
Buster Brown Propane
05.2022 - 03.2023
Ensured compliance with Department of Transportation regulations, contributing to a safe work environment.
Contributed to team success by supporting fellow drivers with route coverage or assistance when needed.
Maintained accurate records of mileage, fuel consumption, and cargo information for efficient operations.
Improved delivery efficiency by planning optimal routes and adhering to schedules.
Collaborated with dispatchers for effective communication regarding route changes and delivery updates.
Provided exceptional customer service by addressing concerns promptly and professionally during deliveries.
Developed strong relationships with clients while providing reliable delivery services consistently.
Handled unexpected situations with composure, adapting quickly to maintain schedule commitments.
School Bus Driver
Cleveland ISD
05.2021 - 05.2022
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
Delivery Driver
Ben E Keith Beverages
01.2019 - 05.2021
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Verified accuracy of all deliveries against order forms.
Maintained strong relationships with clients through proactive communication and personalized service.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Concrete Mixer Driver
Porter Ready Mix
01.2018 - 07.2019
Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
Expertly navigated tight spaces while maneuvering a loaded concrete mixer truck, ensuring damage-free deliveries every time.
Prevented material loss by monitoring concrete consistency during transport, adjusting water levels as needed.
Mapped and followed routes with GPS in alignment with strict timeframes.
Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
Increased equipment lifespan by performing routine cleaning and preventative maintenance on the concrete mixer truck.
Collaborated with dispatchers, ensuring punctual deliveries and optimal route planning for increased productivity.
Supported project timelines by quickly adapting to schedule changes or unexpected delays in realtime.
Ensured proper documentation of delivery tickets, reporting any discrepancies or issues immediately to management.
Utility Locator
USIC Utility Locating Service
01.2016 - 12.2017
Reviewed maps and blueprints to identify locations for and sizes of underground utilities
Enhanced safety by accurately identifying and marking underground utility lines.
Provided training to new employees on proper techniques for utility locating practices.
Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
Supported emergency response efforts by quickly locating damaged utilities for repair teams.
Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
Reduced damage claims by meticulously locating and documenting buried utilities.
Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
Optimized time management by prioritizing multiple locate requests based on urgency and project deadlines.
Body Shop Estimator
Service King Collision Center
04.2015 - 02.2017
Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
Collaborated with management to develop marketing strategies that increased overall business revenue from new clients seeking body shop services.
Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
Automotive Service Advisor/Body Shop Estimator
Gillman Automotive Group
02.2013 - 03.2015
Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Facilitated communication between customers, technicians, and other dealership departments to ensure seamless service experience for all parties involved.
Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide most accurate advice to customers.
Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.
Improved overall communication within the team by implementing regular meetings to discuss ongoing projects, challenges, and successes.
Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
Automotive Service Advisor
Sterling McCall Nissan
01.2011 - 02.2013
Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Facilitated communication between customers, technicians, and other dealership departments to ensure seamless service experience for all parties involved.
Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide most accurate advice to customers.
Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.