Itzel Lopez
Miami,FL
Summary
I am a professional graduated in the field of law , accomplished lawyer who offers a strong attention to detail and accuracy and excellent critical thinking and research skills possessing the important ability to remain calm in stressful situations. As a complementary part of my vocational training, I have developed skills in the tourism sector inclined in the area of customer service in restaurants, bars and hotels.
I consider myself a motivated and conscientious worker with extensive experience in team development, highly capable of assessing business needs, creating cost-effective solutions, increasing sales, and satisfying customers. Strong computer skills and ability to solve operational and productivity challenges. Bilingual: Fluent in English, and Spanish.
Overview
7
7
years of professional experience
Work History
Server / Waitress
Calle Dragones Restaurant
04.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Parker Hospitality
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front Desk / Cashier
Oxxo Care Cleaners
05.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Maintained a clean, organized, and welcoming front desk area to create a positive first impression for the costumers.
- Processed transactions accurately, minimizing errors and discrepancies in daily cash reconciliations.
Lawyer
Bufetes Colectivos Camaguey,Cuba
09.2020 - 05.2023
- Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Streamlined case management processes, ensuring efficient organization and prioritization of caseloads.
- Developed comprehensive litigation strategies for successful trial representation, securing positive results in numerous high-profile cases.
Server/Waitress
1800 Restaurant
01.2018 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards following health and safety protocols crucial for maintaining safe and sanitary environments for costumers and staff.
Server Shift Leader
Gran Hotel
06.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server Captain
La Campana De Toledo
02.2020 - 04.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server Supervisor
La Bigornia
11.2018 - 01.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server/Hostage Negotiator
Dona Luz Restaurant And Hostel
07.2017 - 09.2018
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Facilitated emergency management training for staff and conducted emergency drills.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
Education
J.D. - Legal Studies
Universidad De Camaguey Ignacio Agramonte Y Loynaz
Camaguey/ Cuba07.2020
Skills
- Wine Service
- Dining Area Maintenance
- Order Accuracy
- Dish Preparation
- Safe Food Handling
- Table Setting
- Guest Engagement
- Table Bussing
- Supply Restocking
- Daily specials memorization
- Food safety understanding
Timeline
Server / Waitress
Calle Dragones Restaurant
04.2024 - Current
Server
Parker Hospitality
01.2024 - Current
Front Desk / Cashier
Oxxo Care Cleaners
05.2023 - 01.2024
Server Shift Leader
Gran Hotel
06.2021 - 10.2022
Lawyer
Bufetes Colectivos Camaguey,Cuba
09.2020 - 05.2023
Server Captain
La Campana De Toledo
02.2020 - 04.2021
Server Supervisor
La Bigornia
11.2018 - 01.2020
Server/Waitress
1800 Restaurant
01.2018 - 05.2023
Server/Hostage Negotiator
Dona Luz Restaurant And Hostel
07.2017 - 09.2018
J.D. - Legal Studies
Universidad De Camaguey Ignacio Agramonte Y Loynaz
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