Danitza Young
Parker,CO
Summary
Experienced administrative professional with a proven track record in overseeing and optimizing office operations, managing staff, and implementing efficient processes to enhance productivity and streamline administrative functions. Skilled in coordinating schedules, organizing meetings, and maintaining office records with a strong attention to detail. Possesses excellent communication and leadership abilities to effectively collaborate with cross-functional teams and drive business success through effective administrative management.
Overview
25
25
years of professional experience
Work History
Assistant Branch Center Manager
Community Banks of Colorado
08.2024 - Current
- Successfully managing daily operations, maintaining regulatory compliance and ensuring customer satisfaction.
- Actively promoting community relations for the branch through representation in community organizations.
- Assist with cash handling and basic teller transactions such as deposits, withdrawals, payments, reordering a debit card accurately and efficiently
- Serve customers with account inquiries, balance transfers, and other banking services
- Collaborate with senior bankers to identify opportunities for cross-selling and upselling banking products
- Perform branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
- Maintain high level of professionalism and customer service while building and maintaining relationships with new and existing customers
- Manage work and performance of more than 4 employees.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identify customer needs and negotiated and closed profitable projects with high success rate.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Engage well with customers to build connections and nurture relationships.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
Lead Office Assistant
Colorado Springs Public Defenders Office
02.2021 - 12.2023
- Supervised, trained and assisted front desk on general reception duties including answering phones with multiple lines, screening calls, taking messages and refering callers to appropriate person, office, agency, or attorney
- Managed case files including electronic and hard copy records, from opening through closing and file destruction
- Maintained and updated client case status in Case Management Database including but not limited to, client’s personal information, conflict checks, court/calendar update, hearing status, and discovery information
- Presided over accurate recording of dates to ensure admins timely destruction of case files/records in accordance with retention policies; and oversaw the move of files to and from the closed file room in accordance with policy and procedure
- Requested, collected and distributed discovery information and material from the District Attorney’s Office as required
- Conducted client case information upon request from clients, investigators, and attorneys by utilizing the Colorado Courts Data Access or local jurisdiction websites
- Guided attorneys in preparing or proofing various documents but not limited to correspondence and motions, provided other clerical and administrative support to attorneys such as, calendaring appointments
- Provided mentoring, training, and guidance to less experienced staff
- Assisted other regional offices in performing a variety of support services, as assigned
- Attended meetings and trainings as required
- Delegated other duties as assigned to admin staff
Front Desk Lead
Veda Salon and Spa
08.2017 - 11.2019
- Manage all elements of front desk staff in customer service verbiage and hospitality
- Created and maintained staff scheduling for front desk
- Assisted with marketing and sales by providing customers with information on promotions and new products and services
- Built strong rapport with clients to generate additional business and referrals
- Managed office facilities, ensuring cleanliness and order
- Listened attentively to client needs and changes in demographics and/or billing information
- Strived at quick resolution of client complaints to avoid neglected client care
- Screened and answered calls, emails, and correspondence with professionalism and in a timely manner
- Streamlined processes to effectively track, order, and maintain inventory
- Maintained the management's trust as a key holder with salon opening and closing responsibilities
- Guests primary point of contact and manage all aspects of their visit
- Managed on-site event operations including setup, breakdown and troubleshooting
- Organized and planned a range of events including weddings, birthdays, prom and anniversaries
Real Estate Broker
Keller Williams Premier Realty
04.2006 - 01.2009
- Negotiated and managed sales contracts and answered all client questions
- Negotiated final price and draft sales contracts
- Negotiated price and contract on behalf of clients
- Assisted clients with buying and selling homes and office buildings according to individual needs Conduct open houses to help market for-sale properties
- Showed homes, retail storefronts and office buildings that best meet location and budget needs
- Researched market trends and selling price of alike properties in anticipation of client questions
- Communicated clearly with clients to identify their needs and budget and match to available properties
- Developed positive and trusting relationships with customers by addressing individual needs
- Stayed up-to-date on market trends and property values to best assist clients
- Scheduled walkthroughs of prospective properties and guided clients through each home’s features and value
- Generated new business through targeted marketing strategies and client referrals
21 LRS Supply Quality Assurance Evaluator
U.S. Air Force
11.2003 - 10.2006
- Managed /supervised 200+ contractors during day to day operations
- Inspected, evaluated, and monitored the compliance of a $100 Multi-State contract
- Created and maintained clear, concise project plans and developed strategies to meet deadlines
- Liaised between internal and external contractors and customers
- Evaluated to analyze technical documentation for compliance, facilitate internal audits, and monitor storage practices
- Analyzed data/trends and prepared supply effectiveness reports for the Chief of Supply and Higher Headquarters
- Performed statistical analysis; recommended process improvement and contract modifications
- Oversaw and ensured completion of bi-weekly inventories
- Ensured availability and maintained 778 critical stock items valued over $750K
- Performed as liaison /coordinator and provided guidance to maintenance group customers
- Recorded, investigated, and resolved customer questions, complaints and concerns
56th Supply Logisitics Training Manager
U.S. Air Force
01.2000 - 11.2003
- Supervised/motivated 100+ enlistees during daily training sessions
- Coordinated policy and program changes in unit training publication, supplements and operating instructions
- Advised and help commander, supervisors, trainers, and trainees set and fulfill their professional goals
- Prioritized unit needs and compares worker qualifications to meet unit requirements
- Directed and coordinated all aspects of training including scheduling/assigning resources, conducting classroom and outside supply training, performing observations, acting as the primary POC for success measurements
- Provided actionable performance, behavorial feedback and coaching to commanders, supervisors and trainers during status and progress meetings
- Conducted bi-monthly status and progress meetings with supervisors and squadron commanders
- Analyzed future training needs and created a curriculum to facilitate training communicating with trainers to ensure all enlistees needs are met
- Resolved any specific problems and tailoring training programs as necessary
Education
Esthetician License - Esthethics
International Salon and Spa Academy
Colorado Springs, Colorado03-2020
Broker License - Real Estate
Jones College
Colorado Springs, Colorado05-2006
Airman Leadership School
Peterson AFB Colorado Springs, Colorado05-2005
Phase Two Quality Assurance Training
Peterson AFB Colorado Springs, Colorado04-2004
Phase One Quality Assurance Training
Peterson AFB Colorado Springs, Colorado02-2004
Airman Leadership School
San Antonio Lackland AFB, Texas04-2000
Basic Military Training
San Antonio Lackland AFB, Texas02-2000
High School Diploma -
Balboa High School
Panama City, Panama06-1998
Skills
- Leadership
- Customer Service
- Administrative Support
- Interpersonal Communication
- Organizational Skills
- Team Management
- Time Management
- Operations Management
- Attention to Detail
- Problem Solving
- Event Management
- Bilingual
Languages
Spanish
Advanced (C1)
Software
Microsoft Suite: Excel, Word, Outlook & PowerPoint
Adobe Acrobat Pro
Google Apps
Timeline
Assistant Branch Center Manager
Community Banks of Colorado
08.2024 - Current
Lead Office Assistant
Colorado Springs Public Defenders Office
02.2021 - 12.2023
Front Desk Lead
Veda Salon and Spa
08.2017 - 11.2019
Real Estate Broker
Keller Williams Premier Realty
04.2006 - 01.2009
21 LRS Supply Quality Assurance Evaluator
U.S. Air Force
11.2003 - 10.2006
56th Supply Logisitics Training Manager
U.S. Air Force
01.2000 - 11.2003
Esthetician License - Esthethics
International Salon and Spa Academy
Broker License - Real Estate
Jones College
Airman Leadership School
Phase Two Quality Assurance Training
Phase One Quality Assurance Training
Airman Leadership School
Basic Military Training
High School Diploma -
Balboa High School
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