Laura Kelley
Lebanon,ME
Summary
Creative business professional bringing many years of Customer realations experience. Dedicated and personable with experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Owner
KB Kelley's Flooring
Rochester, United States
05.2015 - Current
- Trained and motivated employees to perform daily business functions.
- Promoted business via social media to generate leads and maximize brand identity.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Licensed Insurance Agent
Jenness & Jenness Agency
Rochester, United States
03.2004 - 05.2015
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed trusting client relationships by creating insurance programs customized to fit specific needs and offering comprehensive explanations of key features and advantages.
- Established information necessary for policy development by interviewing clients, requesting records, and inspecting property.
Server/Bartender
Rochester Country Club
Rochester, United States
05.1999 - 03.2004
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
Education
GED -
Dover High School
Dover06.1998
Skills
- Industry Expertise
- Leadership and People Development
- Change and Growth Management
- Staff Management
- Issue Resolution
- Verbal and Written Communication
- New Business Development
- Business Correspondence
- Operations Start-Up
- Business Management and Development
- Business Administration
- Team Leadership
- Attention to Detail
- Job Assignments
- Professional Relationships
Certification
- Licensed P&C Insurance Producer Maine & NH 2006
Timeline
Business Owner
KB Kelley's Flooring
05.2015 - Current
Licensed Insurance Agent
Jenness & Jenness Agency
03.2004 - 05.2015
Server/Bartender
Rochester Country Club
05.1999 - 03.2004
GED -
Dover High School
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