Bethlehem Campbell
Bolingbrook,IL
Summary
Dynamic engineering operations supervisor with a proven track record at Comcast, enhancing team productivity and reducing customer inquiry resolution time. Expert in network troubleshooting and strategic planning, fostering cross-functional collaboration to optimize service delivery and achieve high performance standards. Committed to excellence in customer service and team development.
Overview
34
34
years of professional experience
Work History
Supervisor, Engineering Operations
Comcast
Homewood, IL
01.2018 - Current
- Lead a team of 10 Fiber Network Technicians, enhancing team productivity by 20% through process improvements.
- Develop and implement training programs, reducing customer inquiry resolution time by 30%.
- Establish and enforce performance standards and best practices, ensuring high-quality service delivery.
- Oversee hub design projects and manage network migration duties, ensuring seamless transitions and minimal downtime.
Headend Technician
Comcast
Mount Prospect, IL
01.2015 - 04.2025
- Spearheaded the installation and maintenance of headend equipment, contributing to a 15% increase in network reliability.
- Collaborated with cross-functional teams to resolve complex RF, IP, and Digital Video network issues.
- Played a key role in hub design and network migration projects, optimizing infrastructure for improved performance.
Fiber Optics Specialist
01.2002 - 04.2025
- Led troubleshooting and outage repair efforts for the HFC Optic Plant, maintaining network reliability above company standards.
- Directed network design updates, improving system efficiency and performance.
- Managed hub design and migration tasks, ensuring alignment with company standards and future scalability.
Line Technician/Advanced Technician Sweep
Comcast
Streamwood, IL
01.1996 - 04.2025
- Managed routine troubleshooting and outage repair, achieving a 95% first-time resolution rate.
- Coordinated CLI tracking and power supply maintenance, enhancing system reliability.
Cable Installer Technician
01.1993 - 04.2025
- Installed and upgraded cable connections.
- Conducted new product sales and customer satisfaction testing.
Warehouse Personnel
01.1993 - 04.2025
- Managed orders, shipments, and inventory within a warehouse environment.
United States Marine Corps (Reserve)
San Diego, CA
01.1991 - 04.2025
Education
PDP Program - Professional Development Program
09.2016
General Studies -
Joliet Junior College
Joliet, IL01.2008
Computer Networking -
DeVry University
Addison12.2006
Skills
- Team Leadership and Development
- Strategic Planning and Execution
- Network Troubleshooting and Optimization
- Customer Service Excellence
- Cross-Functional Collaboration
Timeline
Supervisor, Engineering Operations
Comcast
01.2018 - Current
Headend Technician
Comcast
01.2015 - 04.2025
Fiber Optics Specialist
01.2002 - 04.2025
Line Technician/Advanced Technician Sweep
Comcast
01.1996 - 04.2025
Cable Installer Technician
01.1993 - 04.2025
Warehouse Personnel
01.1993 - 04.2025
United States Marine Corps (Reserve)
01.1991 - 04.2025
PDP Program - Professional Development Program
General Studies -
Joliet Junior College
Computer Networking -
DeVry University
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