Brian Carter
Hendersonville,TN
Summary
Self-driven Operations Manager dedicated to employing proven methods to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Focused on promoting safety and productivity.
Overview
14
14
years of professional experience
Work History
Operations Manager
Harvard Maintenance
Nashville, TN
08.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives throughout the Tennessee market.
- Currently heading a transition for a corporate account.
- Performed cost analysis for various projects to determine budget requirements.
- Reviewed existing portfolios regularly to ensure they remain aligned with clients' needs.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate records of all transactions within the portfolio management system.
- Met with clients on regular basis to discuss market trends, portfolio adjustments and performance details.
- Coordinated with other departments including sales, marketing, human resources and recruiting to ensure efficient operations through transition periods.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Addressed customer concerns with suitable solutions.
- Measured and reviewed performance via KPIs and metrics.
Operations Manager
Pacific West Sweeping, LLC
Santa Clarita, CA
06.2017 - 07.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Developed and implemented portfolio strategies to meet clients' short-term and long-term financial goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
- Report directly to the company owner.
- Business to business sales.
Project Manager/Assistant Facilities Manager
Los Angeles Turf Club
Arcadia, CA
02.2013 - 06.2017
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Scheduled and monitored on-site inspections of facility.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Directed warehouse activities and defined storage and organization requirements.
- Spearheaded projects to improve adherence to environmental, health and security standards.
- Educated staff on safety procedures, OSHA requirements and company policies.
- Administered and monitored budgets for contracts, equipment and supplies.
- Monitored and recorded metrics related to finances and operations to conduct quarterly analysis of associated costs and performance.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Emergency Medical Technician
Gentle Ride Ambulance
Glendale, CA
11.2010 - 02.2013
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Evaluated patients' medical status and monitored vital signs during transit.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10-2026
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2022
Skills
- Systems implementation
- Solutions development
- Mergers and acquisitions knowledge
- Staff training and development
- Policies and procedures implementation
- Performance reporting
- Contract review and recommendations
- Management
- Cost reduction and containment
- Staff development
- Troubleshooting and problem solving
- Business Planning
- Construction plans and blueprints
- Microsoft Office expertise
- High-pressure environments
- Invoice processing
- Project management
- Organizational Management
- Business and Operations Management
- Profit and Loss
Timeline
Operations Manager
Harvard Maintenance
08.2023 - Current
Operations Manager
Pacific West Sweeping, LLC
06.2017 - 07.2023
Project Manager/Assistant Facilities Manager
Los Angeles Turf Club
02.2013 - 06.2017
Emergency Medical Technician
Gentle Ride Ambulance
11.2010 - 02.2013
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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