Summary
Overview
Work History
Education
Skills
Timeline
Manager

Beth A Harbaugh

Hanover,PA

Summary

Dedicated Travel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

Manager

World Travel Service
12.2021 - Current
  • Booked international and domestic airfare, cars, hotel and train tickets. Used both Amadeus as well as online booking sites. Did all ticketing, exchanges. Understanding all fair rules and international commission contracts.
  • Handled meeting planning for groups, negotiated contracts and set up room configurations, meals , snacks and beverage service, as well as AV equipment and break out rooms.
  • Worked directly with the two marketing departments to book weekly groups for "customer experiences" . That included hotel rooms and transportation as well as some local tours and events.
  • Was the agent in charge of the annual "golf retreat". An group event for the executives and their clients to various destinations, such as Pinehurst and Kiawah Island.
  • Arranged all limo transportation for groups and individual travelers with both local vendors and larger companies, such as Limo Link and Savoya.
  • Maintained relationships and contracts with local direct billing hotels and transportation companies. Started new contracts with negotiated corporate rates and direct billing arrangements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote good relationships.

Government Travel Consultant

Omega World Travel
09.2000 - 03.2020
  • Professional Federal Government Travel Consultant. Booked and processed travel reservations for federal government accounts such as NIH, CDC, FDA and some small corporate accounts. Used both Sabre and Apollo to book airline tickets, hotel accommodations, car rentals and train reservations. All while following the many rules and regulations of government travel. Advised clients on contract fares and per diem rates as well as computed cost and processed payments. Completed complex itineraries to both domestic and international destinations. Processed federal travel orders and issued tickets and exchanges. Communicated with all vendors in relation to any special request my clients had and correct any problem that may have.
  • Assisted management with monitoring the dashboards and chat rooms of several offices and accounts to ensure call volume needs were met at all times while offering assistance to colleagues
  • Was assigned to the “vip “phone line, a dedicated phone line only for a select group of major heads of departments and directors within the government.
  • Excellent knowledge of computer reservation systems Apollo and Sabre
  • Strong ability to manage time and prioritize task
  • Consistently made or exceeded productivity goals set by the company
  • Have won several sales-based rewards from outside vendors in partnership with my agency.

Education

Diploma - Travel/Tourism

York Technical Institute
York, PA

Skills

  • Service excellence
  • Effective team leadership
  • Amadeus proficiency
  • Experience with Sabre
  • Experience with Apollo

Timeline

Manager

World Travel Service
12.2021 - Current

Government Travel Consultant

Omega World Travel
09.2000 - 03.2020

Diploma - Travel/Tourism

York Technical Institute

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Beth A Harbaugh