Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Trinidad Tellez

Hanover Park

Summary

Versatile International Customer Service Specialist with a proven track record at Parts Town, enhancing customer satisfaction and streamlining operations. Skilled in CRM software, including Salesforce and SAP, and fluent in English and Spanish. Excelled in cross-functional collaboration and problem-solving, significantly improving client relations and operational efficiency.

Professional customer service specialist with demonstrated experience in managing international client interactions. Skilled in resolving complex issues, enhancing customer satisfaction, and maintaining high service standards. Strong focus on teamwork and adaptability, ensuring seamless collaboration and effective solutions. Proven ability to navigate diverse cultural contexts and communicate effectively, fostering positive client relationships.

Overview

11
11
years of professional experience

Work History

International Customer Service Specialist

Parts Town
01.2023 - Current
  • Provided personalized support to high-value clients in various regions, leveraging language skills and cultural knowledge to facilitate successful outcomes in challenging situations.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
  • Implemented ongoing feedback loops for continuous improvement, gathering input from both clients and team members to inform process enhancements.
  • Facilitated cross-departmental collaboration, ensuring seamless coordination in addressing client needs across multiple time zones.
  • Utilized Salesforce and SAP to manage customer data/orders, track performance metrics, and enhance workflows.

Assistant Manager

Abercrombie & Fitch Kids
03.2015 - 01.2023
  • Established open lines of communication with team for feedback and suggestions.
  • Oversaw daily operations and mentored a team of 21 staff members to meet sales and service goals
  • Streamlined scheduling processes and improved task prioritization, resulting in enhanced team productivity.
  • Delivered personalized customer service to address client needs and ensure a high-quality experience.
  • Contributed to hiring, training, and staff development programas, fostering a positive work environment.

Customer Service Representative

Watch Station International Outlet
10.2013 - 03.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

High School Diploma -

Addison Trail High School
Addison, IL
05-2013

Skills

  • Cross-functional collaboration
  • Problem Solving and attention to detail
  • Digital communication and collaboration
  • Email support and online scheduling
  • Transcription and captioning
  • Customer relations and relationship management
  • Fluent in English and Spanish both written and spoken
  • Strong background in international customer service and business operations
  • CRM software expertise
  • Order management
  • Tools: Salesforce, Micrisoft office, Teams, Outlook, Webex, SAP, Syspro,

Languages

Spanish
Full Professional

Timeline

International Customer Service Specialist

Parts Town
01.2023 - Current

Assistant Manager

Abercrombie & Fitch Kids
03.2015 - 01.2023

Customer Service Representative

Watch Station International Outlet
10.2013 - 03.2015

High School Diploma -

Addison Trail High School

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Trinidad Tellez