Krystal Carr
Bristol,VA
Summary
Creative Business Owner with exceptional background spent in the HVAC and Customer Service fields. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
12
12
years of professional experience
Work History
Co-Owner/Office Manager
H & H Heating And Air Inc.
Bristol, VA
05.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Handled all inbound and outbound customer service related phone calls and emails.
- Appointment scheduling and rescheduling.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed key operational initiatives to drive
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Employed prompt decision-making and in-depth research to resolve issues.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Verified parts and materials through audit inspections and independent checks.
Customer Service Representative
Teleperformqnce
Bristol, VA
10.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Specialist
Office Max
Bristol, VA
08.2001 - 01.2008
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Associate In Criminal -
University of Phoenix
Tempe, AZ07.2012
Skills
- Leadership and People Development
- Strategic Planning
- Integrity and Transparency
- Employee Motivation and Performance
- Proficiency in current Microsoft Office Software
- Ability to type 75 to 85 WPM
- Evaluating Suppliers
- Accounts Payable and Accounts Receivable
- Google AdWords
- Advertising Initiatives
- Intuit QuickBooks
- Vendor Negotiations
- Approachable and Outgoing
- Innovative and Visionary
- Results Orientation
- Payroll Preparation
- Adaptable and Flexible
- Systems Organization
- Complex Problem-Solving
- Balanced Work Ethic
- Thrive Under Pressure
- Management Team Leadership
- Income Statements
- Analytical and Critical Thinker
- Mission and Vision
- Website Creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Co-Owner/Office Manager
H & H Heating And Air Inc.
05.2018 - Current
Customer Service Representative
Teleperformqnce
10.2016 - 05.2018
Customer Service Specialist
Office Max
08.2001 - 01.2008
Associate In Criminal -
University of Phoenix
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