Paula Miller
Columbia,SC
Summary
Dynamic Human Resources Generalist with 4 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Army National Guard - Human Resources /Military Police Officer
Army
North Charleston, SC
08.2017 - Current
- Implemented performance review and motivational strategies to elevate HR team results.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs and constructive feedback.
- Leveraged cost-effective digital systems to manage payroll and benefit programs.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Led and strategically directed team of human resources professionals.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
Assistant Manager
Express Clothing
Coulmbia, SC
04.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Achieved recognition for contribution to store success by optimizing sales.
- Planned team-building exercises to increase employee performance and job satisfaction.
Customer Support Representative
Verizon Wireless
Coulmbia, SC
04.2021 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Connected with customers to address questions and resolve issues through phone and email.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Store Manager
Ecco Shoes
Myrtle Beach, SC
01.2020 - 04.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Military Police Officer
Army
Myrtle Beach, SC
08.2018 - Current
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Streamlined operational efficiencies, implementing process improvements relating to law enforcement, fire prevention and protection, criminal investigations, physical security and military police development, health, welfare and safety.
- Searched vehicles, buildings, and homes for evidence of stolen property.
- Provided security presence by controlling CCTV, security lighting, gate systems and entry programs.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
Assistant Manager
Gap Factory
Myrtle Beach, SC
01.2019 - 01.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Associate of Science - Health Sciences
Horry-Georgetown Technical College
Conway, SC05.2021
Bachelor of Business Administration - Human Resources
Coastal Carolina University
Conway, SC01.2020
Skills
- Multitasking and Prioritization
- Error Detection
- Analytical and Methodical
- Tracking and Documentation
- Microsoft Certification
- Active Listening
- Account Administration
- Report Preparation
- Policy Interpretation
- New Hire Onboarding
- Candidate Searching
- Termination Documentation
- Employee Hiring
- Business Intelligence
- HR Trend Tracking
- Willingness to Learn
- Adaptable to Changing Conditions
- Assignment Delegation
- Sales Promotion
- Business Leadership
- Budget Control
Timeline
Customer Support Representative
Verizon Wireless
04.2021 - Current
Assistant Manager
Express Clothing
04.2020 - Current
Store Manager
Ecco Shoes
01.2020 - 04.2021
Assistant Manager
Gap Factory
01.2019 - 01.2021
Military Police Officer
Army
08.2018 - Current
Army National Guard - Human Resources /Military Police Officer
Army
08.2017 - Current
Associate of Science - Health Sciences
Horry-Georgetown Technical College
Bachelor of Business Administration - Human Resources
Coastal Carolina University