Summary
Work History
Education
Skills
Timeline
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Brandon Christopher

Brandon Christopher

Citrus Ridge,FL

Summary

IT professional with 5+ years of experience in remote service desks, in-person desktop support, and specialized technical product support. Began in Chicago providing end-user support and desktop support for the Office of Emergency Communications (OEMC), Chicago Public Safety Headquarters, and all Chicago district police stations and firehouses. Transitioned to technical product support with Datto focusing on proactive issue resolution and data protection. Currently a Service Desk Technician at Xerox, supporting over 300 client environments, handling high call volumes, and delivering efficient, high-quality remote support.

Work History

Service Desk Engineer

Xerox
Kissimmee, FL
03 2025 - Current
  • Provided efficient remote support for 300+ companies in various locations and environments.
  • Utilized multiple ticketing platforms such as ServiceCloud (SalesForce), ServiceNow, and AutoTask
  • Monitored hardware health alerts for workstations and servers to ensure minimal downtime for users.
  • Created and managed user accounts, permissions, and access controls via Active Directory & Microsoft Entra.
  • Utilized Microsoft Azure, Exchange, and Office365 admin portals regurlarly.
  • Secured and restored compromised user accounts following full account takeovers by malicious actors
  • Monitored Barracuda email security alerts to identify and respond to potential threats

Technical Support Expert

Kaseya/Datto
Orlando, FL
03 2024 - 02 2025
  • Coordinated with vendors for hardware replacement or software updates ensuring timely resolution of escalated issues.
  • Collaborated closely with developers in identifying software bugs, providing detailed reports.
  • Minimized company downtime in disaster recovery/system down situations.
  • Spotted trends and suggested preventative solutions to avoid the issue entirely
  • Configured backup schedules, retention policies, and agents
  • Performed test restores and supported disaster recovery operations

Desktop Support Engineer

Sierra Public Safety Group
Chicago, IL
10 2021 - 01 2024
  • Responded to end-user support requests, guiding users through troubleshooting and resolving hardware/software issues
  • Installed, configured, repaired, and re-imaged desktops and laptops for both individual and large-scale deployments
  • Managed and updated tickets using ServiceNow
  • Researched products and troubleshooting methods to resolve technical concerns efficiently
  • Maintained and tracked IT asset inventory, including stock and deployed equipment
  • Provided Tier 1 desk-side support to non-technical users, delivering clear and effective communication
  • Trained and supported help desk staff, offering guidance and coaching to improve team performance

Education

High School Diploma -

William Howard Taft
05.2020

Skills

  • Active Directory
  • Microsoft Entra/Identity
  • User/Group Management
  • Device Management
  • AzureAD
  • Office365
  • Exchange
  • Barracuda

Timeline

Service Desk Engineer

Xerox
03 2025 - Current

Technical Support Expert

Kaseya/Datto
03 2024 - 02 2025

Desktop Support Engineer

Sierra Public Safety Group
10 2021 - 01 2024

High School Diploma -

William Howard Taft

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Brandon Christopher