Summary
Overview
Work History
Education
Skills
Timeline
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Briana Collins

Stockbridge,GA

Summary

A proven leader in guest relations and brand promotion, I've significantly enhanced communication and collaboration at the Social Security Administration. My expertise in entertainment programming and event management, coupled with a knack for fostering teamwork, has driven substantial improvements in staff training and development. Achievements include orchestrating major events and leading innovative training initiatives, reflecting a blend of creative direction and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Entertainment Professional

Self-Employed
01.2014 - Current
  • Enthusiastically craft plot devices, characters, and descriptive locales to enhance storytelling, collaborating with producers and directors to refine scripts and seamless film production.
  • Oversaw a robust production team of 50 professionals, including producers, artists, directors, cast and crew, ensuring optimal project operations and adherence to mandates.
  • Successfully develop and execute comprehensive marketing strategies for films and TV shows.
  • Strategically orchestrated a grand red-carpet theatrical movie premiere event, hosting over 100 distinguished guests and reinforcing brand visibility and industry presence.

Automation and Operations Training Manager

Social Security Administration
03.2019 - Current
  • Strengthen communication channels between departments through collaborative workshops and team-building exercises during training sessions. Collaborate with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
  • Provide visionary direction, strategic leadership, and robust support to 33 Georgia Area Field Offices, overseeing the seamless delivery of captivating entertainment programs and services leveraging cutting-edge automated and electronic processing systems. Demonstrate strong leadership by managing diverse teams and fostering a collaborative environment, essential for maintaining high-quality guest experiences.
  • Support employees with disabilities by providing specialized resources, ensuring an inclusive and accessible environment.
  • Assist in the rollout of new initiatives and policy changes, ensuring smooth transitions and continued compliance with regulations. Provide detailed reports and feedback to senior management, contributing to the continuous improvement of services.
  • Streamline onboarding processes for new hires, ensuring a smooth transition into the company culture and workflow. Increase employee engagement by incorporating interactive elements and real-world scenarios into training sessions.
  • Proven expertise in driving the delivery of captivating entertainment experiences through innovative communication strategies, technical prowess, and employee development initiatives.

Operations Supervisor

Social Security Administration
07.2017 - 03.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Managed internal operational standards and productivity targets, ensuring smooth execution of daily activities.
  • Led a team of 14 employees, providing administrative support and fostering a collaborative work environment. Motivated and trained employees to maximize team productivity.
  • Developed strategies for implementing new policies in compliance with organizational goals. Planned and coordinated public service initiatives.

Public Affairs Specialist

Social Security Administration
11.2015 - 07.2017
  • Represented the organization in media appearances, press conferences, seminars, and speeches across Alabama. Effectively communicated key messages and information. Acted as an exhibitor and keynote speaker at workshops and seminars, increasing awareness about programs and services.
  • Developed and coordinated information programs for radio, television, and feature stories, creating engaging content to reach a wide audience. Planned and implemented comprehensive programs to enhance public understanding.
  • Served as a liaison with congressional staff and other stakeholders, managing relationships and addressing inquiries. Supported outreach initiatives by coordinating with public and private agencies, establishing referral procedures for high-risk groups, and promoting awareness of services.
  • Provided advisory services and maintained strong relationships with key governmental and private organizations. Mentored and counseled participants in a developmental program, showcasing leadership and the ability to guide and inspire a diverse team.
  • Exercised leadership skills in conducting training sessions and identifying opportunities to enhance participants' skills and experiences. Enhanced public perception by developing and implementing strategic communication plans.
  • Streamlined internal communications processes for greater efficiency and collaboration among departments. Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

Interactive Instructor

Social Security Administration
10.2013 - 11.2015
  • Led as a national training specialist for the organization, showcasing expertise in developing and delivering comprehensive training programs to over 100 trainees.
  • Conducted analytical studies and evaluations to identify current and future training needs, predicting program outcomes and anticipating participant performance.
  • Created and hosted interactive training programs to boost participant engagement and entertainment, such as game shows, award shows, and supplemental activities.
  • Contributed to a nationwide training redesign initiative, creating lesson plans and developing course content. Managed development of e-learning training materials and activities to enhance learning experiences, demonstrating a strong understanding of educational principles and guest engagement.

Customer Solutions Specialist

Social Security Administration
07.2009 - 10.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
  • Streamlined communication channels for improved customer interaction and feedback collection. Identified and reported trends in customer complaints to improve products and prevent future complaints.
  • Represented the agency at public speaking engagements, generating awareness about programs and preparing presentation materials. Coordinated internal programs and events to boost morale and encourage participation, such as organizing rallies and campaigns.

Education

Bachelor of Arts - Business Administration

Georgia Southern University
Statesboro, GA
05.2009

Skills

    • Guest Relations Management
    • Brand Promotion
    • Entertainment Programming
    • Teamwork and Collaboration
    • Effective Verbal and Written Communication
      • Interpersonal Skills
      • Staff Training and Development
      • Creative Direction
      • Actress with Extensive Theater/Film Experience
      • Event Management

Timeline

Automation and Operations Training Manager

Social Security Administration
03.2019 - Current

Operations Supervisor

Social Security Administration
07.2017 - 03.2019

Public Affairs Specialist

Social Security Administration
11.2015 - 07.2017

Entertainment Professional

Self-Employed
01.2014 - Current

Interactive Instructor

Social Security Administration
10.2013 - 11.2015

Customer Solutions Specialist

Social Security Administration
07.2009 - 10.2013

Bachelor of Arts - Business Administration

Georgia Southern University

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Briana Collins