Brittani Collins
Durham,NC
Summary
Engaging professional offering many years of experience in hospitality industry. Dedicated to creating exceptional guest experiences through top-notch service and timely delivery of orders. Collaborative team player with strong communication skills.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Premium Services Suite Server/Bartender/Trainer/Catering
Lenovo Center
Raleigh, USA
11.2015 - Current
- Creating and maintaining lasting relationships with the investors and season ticket holders of the Carolina Hurricanes hockey team
- Delivered outstanding customer service, fostering positive relationships in a professional setting.
- Balanced multiple tasks in fast-paced environment, enhancing time management, teamwork, leadership, and organizational skills.
- Trained new employees and management, leveraging senior staff experience to ensure effective onboarding.
Bartender/Server/Trainer
Umstead Hotel and Spa
Cary, USA
03.2015 - Current
- Applied advanced cocktail-making skills and fostered strong customer relations to elevate guest experiences
- Demonstrated effective time management and teamwork to streamline service during peak hours
- Coordinated corporate events and high-volume weddings, contributing to enhanced guest satisfaction and memorable occasions
- Experience working in a five-diamond and five-star hotel
Server/Bartender/Trainer
Vici Ristobar
Durham, USA
07.2023 - 03.2026
- Cultivated strong customer relationships, leading to increased satisfaction and repeat visits.
- Acquired in-depth knowledge of Italian wines to confidently advise customers on selections.
- Trained new employees in service standards and procedures, enhancing team performance.
- Utilized time management, organizational and teamwork skills
Breeder Relations Representative/Administrative
American Kennel Club
11.2020 - 08.2025
- Building and maintaining relationships with members of a worldwide recognized dog registry
- Communicated effectively with diverse stakeholders to foster positive relationships
- Delivered exceptional customer service in fast-paced, professional a professional environment, addressing inquiries and concerns promptly
- Assisted users with online troubleshooting for AKC Marketplace and AKC Shop, ensuring seamless user experience
- Demonstrated effective time management and organizational skills to prioritize tasks and meet deadlines.
- Advanced skills in Microsoft Office programs and RingCentral InContact phone systems
- Experience with payment transactions in a Console financial system
- Proficient in REGIS, Salesforce, Shopify, UAS, Salesforce and Content Management System (CMS)
- Ability to handle confidential information with discretion
Server/Bartender/Trainer
HMS Host-Whisky River
Raleigh, USA
11.2018 - 03.2020
- Cultivated lasting relationships with frequent flyers at Raleigh Durham International Airport
- Collaborated with team members to improve organizational efficiency.
- Delivered customer service to ensure client satisfaction in an extremely fast-paced environment
Education
Associates of the Arts - Pastry Arts
The Chef’s Academy
Morrisville, NC 01.2012 - 01.2014
Bachelor of Science - Food and Nutrition
Meredith College
Raleigh, NC 08.2006 - 01.2010
Skills
- Advanced mixology
- Customer relationship management
- Point of sale transactions
- Microsoft Office applications
- Time management
- Team collaboration
Other Related Experience
- Bella Monica, Raleigh, NC, Server/Bartender/Trainer/Catering
- North Carolina General Assembly, Raleigh, NC, Baker for the North Carolina House of Representatives and Senate
- Neomonde, Raleigh, NC, Customer Service Associate/Cashier/Trainer/Catering
- Carolina Country Club, Raleigh, NC, Server/Bartender/Trainer/Catering/Banquets
- Brier Creek Country Club, Raleigh, NC, Server/Bartender/Trainer/Catering/Banquets
- Victoria’s Secret, Raleigh, NC, Retail Associate/Inventory Specialist
Timeline
Server/Bartender/Trainer
Vici Ristobar
07.2023 - 03.2026
Breeder Relations Representative/Administrative
American Kennel Club
11.2020 - 08.2025
Server/Bartender/Trainer
HMS Host-Whisky River
11.2018 - 03.2020
Premium Services Suite Server/Bartender/Trainer/Catering
Lenovo Center
11.2015 - Current
Bartender/Server/Trainer
Umstead Hotel and Spa
03.2015 - Current
Associates of the Arts - Pastry Arts
The Chef’s Academy
01.2012 - 01.2014
Bachelor of Science - Food and Nutrition
Meredith College
08.2006 - 01.2010