Brooke Dunsil
4370 Ladson Road Apt D106,SC
Summary
Adept at enhancing operational efficiency and customer satisfaction, demonstrated during tenure at Eyecare Eyewear Center. Skilled in attention to detail and exceptional customer service, consistently improved project outcomes by implementing strategic solutions. Achieved significant increases in productivity and safety, leveraging multitasking and organizational skills.
Overview
10
10
years of professional experience
Work History
Technician/Receptionist
Eyecare Eyewear Center
05.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Barista Manager
Starbucks
07.2020 - 05.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
Office Manager
Carolina Neurosurgery and Orthopedics
08.2018 - 03.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Sales Coordinator
Charleston Hospitality Group
01.2018 - 07.2018
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Execution of all catering events
- Manage staff and food while coordinating all other needs for specific events held on or offsite
Assistant Finishing Superintendent
Elkins Construction
01.2017 - 01.2018
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each project stage for transparency regarding progress updates and promptly addressed any concerns raised.
- Prepare punch lists and ensure each item on the list is completed to pass inspections
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Inspect subcontractors' work for compliance with Quality Control checklists
- Supervise labor staff by delegating tasks that assist in the daily function of the job site
Project Safety Administrator
Yates Construction Company
01.2015 - 01.2017
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Organized regular meetings with department heads to discuss ongoing safety concerns and brainstorm potential solutions together as a team.
- Maintained an up-to-date knowledge of industry best practices, sharing insights with colleagues and incorporating new strategies into existing safety programs.
- Served as a liaison between the company and regulatory agencies, ensuring clear communication regarding safety requirements and expectations.
- Minimized work-related injuries by providing proper personal protective equipment to all employees.
- Supported incident investigations, determining root causes and recommending preventative measures to avoid future occurrences.
- Point of contact for all contractors on site3 and security personal
- Maintain project OSHA records
- Process all new hires to the project through the site safety orientation
Education
Bachelor of Science - Business Administration
College Of Charleston
Charleston05.2004
No Degree - Marketing And Tourism
University of South Carolina
Columbia1999
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Timeline
Technician/Receptionist
Eyecare Eyewear Center
05.2023 - Current
Barista Manager
Starbucks
07.2020 - 05.2023
Office Manager
Carolina Neurosurgery and Orthopedics
08.2018 - 03.2019
Sales Coordinator
Charleston Hospitality Group
01.2018 - 07.2018
Assistant Finishing Superintendent
Elkins Construction
01.2017 - 01.2018
Project Safety Administrator
Yates Construction Company
01.2015 - 01.2017
Bachelor of Science - Business Administration
College Of Charleston
No Degree - Marketing And Tourism
University of South Carolina
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