Mya Bird
South Bend,IN
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Beacon Health System Memorial Hospital
01.2024 - Current
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Managed patient scheduling and ensured timely appointments for efficient workflow
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Provided compassionate emotional support to patients during their healthcare journey
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for patients with chronic conditions
- Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
- Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
- Ensured compliance with infection control standards through proper handling of biohazardous materials
Medical Assistant
Concentra Urgent Care
05.2023 - 09.2023
- Implemented patient education program on preventative care, enhancing community health awareness.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Increased efficiency in office by implementing digital filing system for patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
Online Personal Shopper
Walmart
04.2022 - 10.2022
- Efficiently bagged groceries for customers, ensuring items were properly sorted and protected during transportation
- Maintained a clean and organized work area to promote a safe and pleasant shopping experience for customers
- Assisted in loading grocery bags into customer vehicles, providing friendly and helpful service
- Demonstrated strong attention to detail by carefully handling fragile or perishable items while bagging groceries
School Bus Monitor
First Student
09.2021 - 04.2022
- Ensured the safety and well-being of students during bus transportation to and from school
- Maintained order and discipline on the bus, enforcing rules and regulations to create a safe environment for all passengers
- Assisted students with boarding and exiting the bus, ensuring they followed proper procedures
- Monitored student behavior during transit, addressing any issues or conflicts promptly and appropriately
- Collaborated with bus driver to ensure smooth operation of daily routes, communicating any changes or concerns as necessary
- Provided assistance to students with special needs, including helping them secure seat belts or mobility devices
- Implemented emergency evacuation drills regularly to prepare students for potential emergencies or accidents
- Communicated effectively with parents/guardians regarding any incidents or concerns related to their child's behavior on the bus
- Documented incidents, accidents, or disciplinary actions in accordance with established protocols
- Performed regular inspections of the interior of the bus before each trip to identify any hazards or maintenance needs
- Assisted in maintaining cleanliness and organization on the bus by picking up trash and reporting any damages or repairs needed
- Attended training sessions on student management techniques, emergency procedures, and first aid/CPR certification courses as required by district policies
- Coordinated with school staff to ensure accurate attendance records for students riding the bus were maintained at all times
- Supported younger students in finding their assigned seats and securing belongings during transit
Host
Wings Etc
01.2021 - 06.2021
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand area at all times
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Coordinated with the bar staff to manage waiting areas effectively during busy periods
Host
Texas Roadhouse
08.2020 - 10.2020
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand area at all times
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
Crew Member
Mcdonalds
05.2020 - 07.2020
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
- Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
- Maintained cleanliness and organization of work area, adhering to health and safety regulations
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
- Collaborated with team members to ensure smooth operations during peak hours
- Demonstrated strong communication skills by effectively communicating order details with kitchen staff
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly
- Operated cash register system accurately, handling transactions with precision
- Assisted in training new crew members on company policies, procedures, and customer service standards
- Contributed to maintaining inventory levels by restocking supplies as needed throughout shifts
Education
Medical Assistant Diploma - Health Care Administration
Ross Medical Education Center
Granger, IN04-2023
High School Diploma -
Clay High School
South Bend, IN06-2021
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Scheduling
- Documentation
- Phlebotomy
- Respectfulness
- Patience and empathy
Certification
- Basic Life Support (BLS) - American Heart Association.
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Timeline
Certified Clinical Medical Assistant
Beacon Health System Memorial Hospital
01.2024 - Current
Medical Assistant
Concentra Urgent Care
05.2023 - 09.2023
Online Personal Shopper
Walmart
04.2022 - 10.2022
School Bus Monitor
First Student
09.2021 - 04.2022
Host
Wings Etc
01.2021 - 06.2021
Host
Texas Roadhouse
08.2020 - 10.2020
Crew Member
Mcdonalds
05.2020 - 07.2020
Medical Assistant Diploma - Health Care Administration
Ross Medical Education Center
High School Diploma -
Clay High School
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