Marsiana Miller
College Park,GA
Summary
Resolute candidate with experiences providing excellent patient care. Skilled in-patient intake , data entry and clinical produces. Possesses excellent communication and critical thinking skills, with a commitment to providing quality healthcare services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Candiate
Uei College
03.2023 - 05.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Nutrition Assistant
Clayton County Public Schools
02.2022 - 01.2023
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
Receptionist Administrator
Nak Union Behavioral Health
03.2019 - 02.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Cashier
Edible Arrangements
03.2019 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Certification Medical Assistant -
UEI College
Morrow, GA08.2024
High School Diploma -
North Clayton High School
College Park, GA05.2021
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Clinical Documentation
- Phlebotomy
- Reliable team player
- Procedure Assistance
- CPR
- Phlebotomy Techniques
- Patient Assessments
- Professionalism and Ethics
- Insurance Verification
- exam room set up
- injections
- capillary procedures
- urinalysis
- butterfly techniques
Certification
- RMA - Registered Medical Assistant
- CPR
- Basic Life support
- HIPPA
Timeline
Medical Assistant Candiate
Uei College
03.2023 - 05.2024
Nutrition Assistant
Clayton County Public Schools
02.2022 - 01.2023
Receptionist Administrator
Nak Union Behavioral Health
03.2019 - 02.2021
Customer Service Cashier
Edible Arrangements
03.2019 - 02.2021
Certification Medical Assistant -
UEI College
High School Diploma -
North Clayton High School