Brian D. Acker
Charlotte,NC
Summary
Accomplished Solutions Architect with 20 years of experience in designing and optimizing web automation and business operations systems. Specializes in streamlining processes and minimizing manual tasks while delivering reliable customer-facing solutions. Versatile background spans technical support, customer service, software development, and workflow automation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Solutions Specialist
TSI
Charlotte, NC
12.2016 - 03.2026
- Developed automation workflows and AI-assisted processes using Make.com, Zapier, and Workato while implementing tracking pixels to improve reporting and data visibility.
- Supported business systems and websites across multiple industries using WordPress and custom CRM platforms, improving usability and overall engagement.
- Delivered technical and customer support through Freshdesk, resolving issues, maintaining system reliability, and earning letters of recommendation for performance and reliability.
Senior Web Designer
Comm-Docx
Charlotte, North Carolina
04.2014 - 12.2016
- Designed and launched 20+ custom websites, improving functionality, user experience, and overall client operations.
- Developed chatbot integrations and automated workflows, reducing manual tasks and improving customer interaction.
- Automated CRM processes and provided remote IT support via chat, streamlining operations and improving response and resolution times.
Web Application Developer
Windmere Solutions
Charlotte, North Carolina
03.2011 - 04.2014
- Designed and developed web applications across multiple industries, improving usability and overall system performance
- Created a custom call center software platform to manage operations, track performance, and monitor agent activity
- Implemented data tracking processes and provided technical troubleshooting and remote support to maintain system performance and reliability
Administrative Support Specialist
Brightline Services | Everest Solutions
Charlotte, North Carolina
01.2001 - 07.2008
- Supported daily operations in high-volume environments across administrative, customer service, and technical support functions.
- Managed inbound calls and customer interactions, resolving billing, service, and technical issues while ensuring satisfaction.
- Developed internal tools and streamlined workflows, including CRM systems, accounts receivable platforms, and Excel KPI dashboards to improve reporting and efficiency.
Education
Associate of Business Administration - Business Administration
Bryant & Stratton College
NY07-1998
Skills
- Process Improvement
- Workflow Automation
- Systems & Application Support
- Data Tracking & Reporting
- Problem Solving & Troubleshooting
- Customer Service & Support
- IT Systems Support
- Web & System Maintenance
- CRM & Data Management
- Microsoft Office 365
- Freshdesk & Ticketing Systems
- API & System Integrations
- OpenAI & AI Integrations
- Voice & Chat AI Systems
Certification
- Introduction to Generative AI — Google Cloud (2026)
- Claude 101 Certification — Anthropic (2026)
- Replit Platform Builder – Level 1 (2026)
- Make.com Certification – Automation & Workflow Integration
Timeline
Solutions Specialist
TSI
12.2016 - 03.2026
Senior Web Designer
Comm-Docx
04.2014 - 12.2016
Web Application Developer
Windmere Solutions
03.2011 - 04.2014
Administrative Support Specialist
Brightline Services | Everest Solutions
01.2001 - 07.2008
Associate of Business Administration - Business Administration
Bryant & Stratton College