Vance Badua-Castillo
Arlington,VA
Summary
Versatile IT technician with a strong aptitude for troubleshooting and resolving hardware issues, installing new assets, and ensuring seamless business operations. Adaptable to rapidly changing work situations and employee needs, consistently delivering positive outcomes for technical operations and technological procedures. Committed to providing reliable support and enhancing overall efficiency within the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Technician
Network Depot(MSP)
05.2024 - Current
- Installed and configured hardware and software systems for clients, ensuring optimal performance and functionality
- Performed routine maintenance on equipment to prevent downtime and ensure smooth operation
- Diagnosed and resolved technical issues promptly, minimizing client disruption
- Communicated with customers to provide updates, gather information and resolve issues.
- Provided training and support to end-users on system usage, troubleshooting techniques, and best practices
- Maintained accurate documentation of all service activities, including work performed, parts used, and customer interactions
- Managed inventory levels of spare parts and equipment to meet service demands while minimizing costs
- Configured routers, switches, access points, firewalls, VPNs based on client requirements for secure network connectivity.
IT Support Specialist
GTA (Global Technology Associates)
12.2022 - 05.2024
- Installed and supported desktop software titles and add-ons
- Identified problems in printers, scanners and networking hardware, applying required fixes
- Delivered local and remote Tier 1-3 IT support for hardware and software to company personnel
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems
- Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect
- Experienced with programming/scripting languages relevant to Azure management and non-domain joined PCs, such as PowerShell, Azure CLI, and CMD
- Assisted in the administration and support of Microsoft Exchange, Teams, OneDrive infrastructure, and mobile access.
IT Technician
Atlantic Office Technologies, Inc (MSP)
08.2020 - 11.2022
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Set up hardware and software in optimal configurations to meet network performance requirements
- Managed, monitored, and scheduled batch jobs/backups data entry data recovery/restore
- Experience in management of Active Directory, exchange, O365, Microsoft Azure, MS onedrive and share point
- High level of proficiency in use, management, configuration of ticket management systems such as Connectwise, Jitbit, Zoho Desk, and Solarwinds.
Security Forces Journeyman
Air Force Reserve
01.2016 - 02.2022
- Awarded Security Forces defender position at the culmination of 9 weeks basic military training and an additional 12 week of intensive, specialized Security Forces training
- Currently a part of the 459th Security Forces squadron at Joint Andrews Air Force Base
- Gained professional leadership experience
- Performed Military Police duties that included routine traffic stops, issuing citations, performing arrests, and field sobriety tests
- Opened, sorted, and distributed incoming messages and correspondence and ensured expedited delivery
- Coordinated protection measures for all resources, including weapons systems
- Directed team and individual tactical drills, training and anti-terrorism tasks.
IT Specialist
Haynes Furniture Company
01.2020 - 07.2020
- Imaged, deployed, and maintained computers, POS terminals, and other technical equipment for the corporate office, as well as all Haynes and The Dump locations for 200+ associates
- Troubleshot and configured printers, iPads, Mitel IP Phones, credit card readers, and Apple/Android devices
- Built and maintained computers by installing and updating software, upgrading and replacing hardware for office and clients.
Administrative Assistant
Temp Associates
11.2019 - 01.2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Coached new employees on administrative procedures, company policies and performance standards
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
General Clerk II
Island Creek Associates, LLC
05.2019 - 11.2019
- Provide quality control for all government documents going through the command
- Manage and submit various documentation in support of the navy command
- Submitted Daily Sensitive Item report sensitive material maintaining one hundred percent control of all items
- Worked on the Plan of the Week for the whole command
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
Education
Bachelor's - Information Systems and Technology
Old Dominion University
Norfolk, VA08.2020
High School Diploma -
Patch American High School
Stuttgart, Germany06-2014
Skills
- Equipment Installation
- Instrumentation configuration
- System enhancement
- Wireless area networking
- Hardware component selection
- Patch management
- User Training
- Mobile Device Management
- Technical Support
- Performance Optimization
- System Configuration
- System Upgrades
- Project Management
- Equipment Maintenance
- System Design
- Configuration Management
Certification
AZ-900: Microsoft Azure Fundamentals, 11/01/21, Present
Military Service
United States Air Force, E-4
Timeline
Field Technician
Network Depot(MSP)
05.2024 - Current
IT Support Specialist
GTA (Global Technology Associates)
12.2022 - 05.2024
IT Technician
Atlantic Office Technologies, Inc (MSP)
08.2020 - 11.2022
IT Specialist
Haynes Furniture Company
01.2020 - 07.2020
Administrative Assistant
Temp Associates
11.2019 - 01.2020
General Clerk II
Island Creek Associates, LLC
05.2019 - 11.2019
Security Forces Journeyman
Air Force Reserve
01.2016 - 02.2022
AZ-900: Microsoft Azure Fundamentals, 11/01/21, Present
Bachelor's - Information Systems and Technology
Old Dominion University
High School Diploma -
Patch American High School
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