Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Bdellium Troubles

409 Tonawanda Dr Pensacola,FL

Summary

Actively seeking new opportunities to learn new skills or utilize skills acquired during years in the food, retail, contact center, and labor services. Unbiased and optimistic. Diligent learner and dedicated to fostering diverse sensitivity. Intentional with engagements to establish a sense of trust. Committed to succeeding and demonstrating a high-level of awareness in all roles.

Overview

6
6
years of professional experience

Work History

Crew Member

Rudy's BBQ
Houston, TX
05.2023 - 03.2024
  • Educated customers and answered questions regarding ingredients, preparation techniques before placing orders.
  • Drove team success by quickly completing prioritized, assigned tasks.
  • Provided support to other staff members during busy hours when needed.
  • Authentically greeted visitors to promote great customer service and positive ordering experience.
  • Restocked paper products and condiments at self-service areas during periods of downtime.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Housekeeper

Molly Maid
Pensacola, FL
02.2023 - 04.2023
  • Completed detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Reported maintenance concerns or observed repair needs to appropriate supervisor for prompt remediation.
  • Maintained and organized cleaning supplies stock.
  • Responded promptly to special requests from guests for extra supplies or other items as needed.
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Provided assistance with moving heavy furniture or appliances when necessary.

Maintenance Crew Member

Brett-Robinson
Orange Beach, AL
11.2022 - 02.2023
  • Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
  • Assisted in the installation, repair and upkeep of electrical, plumbing, mechanical and HVAC systems.
  • Repaired machines, equipment or structures using tools or equipment.
  • Read work orders or received instructions from supervisors or homeowners to determine work requirements.
  • Implemented troubleshooting techniques to resolve issue.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.

Bartender Apprentice

Applebee's Neighborhood Grill & Bar
Pensacola, FL
09.2022 - 11.2022
  • Prepared garnishes for drinks such as olives, fruit slices, onions.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Accurately prepared all types of virgin and alcohol drinks for customers.
  • Ensured compliance with state regulations regarding serving alcohol responsibly.
  • Operated POS system to generate checks for patrons, processing payments and returning bills, coin, receipts and payment cards.

Contact Center Member Service Representative

Navy Federal Credit Union
Pensacola, FL
03.2022 - 09.2022
  • Prevented account closures by researching discrepancies and correcting problems.
  • Enhanced productivity and member service ratings 95% by anticipating needs and delivering outstanding support.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Monitored queues, chats, and IMs to promptly respond to and assist colleagues with call engagements.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every member.
  • Adhered to all company policies and procedures when dealing with members.

Order Fulfillment Associate

Walmart
Daytona Beach, FL
05.2020 - 10.2020
  • Processed incoming orders in a timely manner according to company standards.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Pulled and packed products from shelves based on customer orders.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Contributed ideas towards process improvement initiatives within the fulfillment team.

Cashier

McDonalds
Daytona Beach, FL
08.2019 - 02.2020
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Greeted customers and answered any questions they had about the store's products and services.

Sales Associate

Journeys
Pensacola, FL
06.2018 - 12.2018
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Inspected purchased items for defects before handing them over to customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Restaurant Team Member

Newks
Pensacola, FL
10.2017 - 06.2018
  • Greeted guests with friendliness and professionalism.
  • Operated cash register accurately while following proper cash handling procedures.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Responded quickly and professionally to customer complaints or concerns.
  • Communicated any special requests or dietary needs to kitchen staff.

Education

Some College (No Degree) - Psychology

Bethune-Cookman University
Daytona Beach, FL

Skills

  • Communications
  • Work Ethics
  • POS Systems
  • Loss Prevention/Retention
  • Teamwork/Collaboration
  • Health and Safety Compliance
  • Creativity
  • Problem Solving/Critical Thinking

Timeline

Crew Member

Rudy's BBQ
05.2023 - 03.2024

Housekeeper

Molly Maid
02.2023 - 04.2023

Maintenance Crew Member

Brett-Robinson
11.2022 - 02.2023

Bartender Apprentice

Applebee's Neighborhood Grill & Bar
09.2022 - 11.2022

Contact Center Member Service Representative

Navy Federal Credit Union
03.2022 - 09.2022

Order Fulfillment Associate

Walmart
05.2020 - 10.2020

Cashier

McDonalds
08.2019 - 02.2020

Sales Associate

Journeys
06.2018 - 12.2018

Restaurant Team Member

Newks
10.2017 - 06.2018

Some College (No Degree) - Psychology

Bethune-Cookman University

References

References available upon request.

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