B. Deniese James
Knoxville,TN
Summary
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
40
40
years of professional experience
Work History
Co Founder
Lazarus Project of Knoxville
Knoxville, TN
10.2018 - Current
- Directed company-wide efforts towards achieving established goals and objectives.
- Developed strategies to increase brand awareness through public relations initiatives.
- Researched competitors' products and services in order to identify gaps in the market.
- Established relationships with key customers, vendors, and partners.
- Identified areas of improvement in processes related to operations and sales activities.
- Oversaw accounting functions including budgeting, forecasting and financial reporting.
- Managed overall workflow of projects from conception to completion.
- Recruited, trained, managed, and evaluated staff.
- Negotiated contracts with suppliers for goods and services.
Senior Manager Client Management
NextGen Healthcare
Irvine, CA
03.2016 - 08.2024
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Established effective communication channels between different departments within the organization.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
Training Manager AIS Professional Services
CompuGroup Medical US
Phoenix, AZ
07.2007 - 03.2016
- Researched emerging trends in corporate learning solutions and technologies.
- Created post-training evaluation surveys to measure performance improvement.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Evaluated instructor performance during classes and provided feedback as needed.
- Organized and coordinated training sessions for new employees.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Analyzed data to evaluate effectiveness of current training program offerings.
Manager
Cherokee Health Systems
Knoxville, TN
05.2005 - 07.2007
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Implemented process improvements, resultingin an increase in operational efficiency.
Instructor
Tennessee College of Applied Technology
Knoxville, TN
02.2002 - 07.2006
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Developed and implemented lesson plans to instruct students on the principles of mathematics, science and English.
- Maintained accurate records of student attendance, assessments and progress reports.
- Provided feedback on student assignments such as essays, research papers or lab reports.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Provided individualized support for struggling learners.
- Adapted instructional materials to meet the needs of diverse learners.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Provided individualized instruction to students to improve their academic performance.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
Senior Healthcare and Community Relations Director
Elmcroft of Halls
Knoxville, TN
05.2003 - 05.2005
- Responded promptly to inquiries from members of the public seeking information about services offered by organization.
- Created presentations for internal staff as well as external partners highlighting progress made on various initiatives.
- Organized and facilitated meetings with local stakeholders, businesses, and organizations.
- Participated in town hall meetings, forums, conferences and other events related to community outreach efforts.
- Drafted reports summarizing results achieved through ongoing outreach efforts.
- Prepared press releases, media advisories, talking points, and other materials related to community relations activities.
- Developed and implemented communication plans to promote community engagement initiatives.
- Assisted with budgeting for community outreach projects by tracking expenses associated with promotional materials or special events.
- Coordinated special events for the purpose of raising awareness about community issues.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
- Facilitated consumer relations or relationships between managers and employees or different branch offices.
- Built and maintained corporate image, brand and identity.
Senior Director Special Services
Hillcrest Healthcare
Knoxville, TN
08.2002 - 05.2003
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Facilitated meetings between internal teams to ensure alignment on initiatives.
- Recruited top talent from various sources in order to meet staffing requirements.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
- Created policies and procedures to improve operational efficiencies within the organization.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Established key performance indicators to track progress towards goals.
- Partnered with staff to create professional development plans to support personal and business growth.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Led change management efforts to adapt to market shifts and organizational needs.
Practice Administrator
St. Mary's Health System
Knoxville, TN
03.1999 - 08.2002
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
- Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
- Planned special events such as health fairs or community outreach programs.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Maintained an up-to-date inventory of supplies needed for day-to-day operations.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Assessed staffing levels against operational needs in order to optimize resources utilization.
- Reviewed contracts for vendors providing services or products related to the practice operations.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Participated in continuing education courses relevant to healthcare administration topics.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Assisted with development of regulatory compliance systems.
Provider Relations Representative
PHP Healthcare
Knoxville, TN
07.1992 - 03.1999
- Assisted in the development of marketing materials highlighting products and services offered through contracted providers.
- Attended conferences and seminars focused on healthcare industry trends that may affect provider relations activities.
- Facilitated meetings between senior management personnel and external stakeholders such as payers or regulatory bodies.
- Negotiated terms for new contracts with providers while ensuring that company policies were adhered to.
- Prepared reports summarizing key metrics related to provider relations activities such as number of contracts executed, average time-to-payment.
- Developed and maintained strong relationships with providers by responding promptly to inquiries, resolving issues and providing ongoing support.
- Researched and developed provider network strategies to ensure compliance with contractual obligations.
- Collaborated with other departments within the organization to resolve complex issues related to provider relations activities.
- Coordinated internal training sessions on topics such as coding updates, claims processing guidelines.
- Conducted site visits to evaluate current processes used by contracted providers including medical record review and quality assurance measures.
- Monitored changes in relevant regulations, government legislation and industry standards affecting provider relations activities.
- Responded quickly and effectively to complaints from contracted providers regarding payment issues or other matters.
- Performed regular audits of provider contracts to ensure accuracy of data in the system.
- Handled many calls each day with consistent high satisfaction ratings from callers.
- Cultivated strong relationships to maintain provider network knowledge and implement corrective actions for ongoing issues.
Nurse
Multiple hospitals
Knoxville, TN
05.1984 - 10.1998
- Provided nursing care for patients with various medical diagnoses and treatments.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Administered medications and treatments in accordance with physician orders.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Observed and carried out physician and nursing orders.
- Used sterile techniques to prepare patients for procedures.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
Education
Associate of Science - Nursing
Clinch Valley College/Wise Co Voc Technical School
Wise, VA05-1984
Some College (No Degree) - Bachelors of Nursing
Liberty University
Lynchburg, VASkills
- Stakeholder Communication
- Strategic Partnerships
- Capital fundraising
- Stakeholder Relations
- Board Reporting
- Customer Relations
Timeline
Co Founder
Lazarus Project of Knoxville
10.2018 - Current
Senior Manager Client Management
NextGen Healthcare
03.2016 - 08.2024
Training Manager AIS Professional Services
CompuGroup Medical US
07.2007 - 03.2016
Manager
Cherokee Health Systems
05.2005 - 07.2007
Senior Healthcare and Community Relations Director
Elmcroft of Halls
05.2003 - 05.2005
Senior Director Special Services
Hillcrest Healthcare
08.2002 - 05.2003
Instructor
Tennessee College of Applied Technology
02.2002 - 07.2006
Practice Administrator
St. Mary's Health System
03.1999 - 08.2002
Provider Relations Representative
PHP Healthcare
07.1992 - 03.1999
Nurse
Multiple hospitals
05.1984 - 10.1998
Associate of Science - Nursing
Clinch Valley College/Wise Co Voc Technical School
Some College (No Degree) - Bachelors of Nursing
Liberty University
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