Alisa Michaud
Port Orchard,WA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Dog Boarder
Rover.com
Port Orchard , WA
05.2022 - Current
- Greeted and welcomed customers with their dogs upon arrival.
- Exercised and played with the animals to keep them active, healthy, and happy.
- Monitored the safety of each pet in my care.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Delivery Driver
Instacart
Port Orchard, WA
01.2020 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Scanned products using hand-held scanners.
- Processed payments accurately and efficiently.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Resolved customer complaints quickly and professionally.
- Ensured accuracy of orders by double-checking contents before bagging each item.
- Monitored expiration dates on items to guarantee freshness for customers.
- Delivered groceries on time according to company standards for customer satisfaction.
Paraprofessional
Esd 113
Olympia , WA
09.2018 - Current
- Instructed small groups of students in a variety of subject areas while providing additional support when needed.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided direct one-on-one support to students with disabilities in an educational setting.
- Supported the teacher in delivering lesson plans, and adapting instruction as needed for individual student needs.
Delivery Driver
Titus Will Chevrolet
Olympia , WA
01.2019 - 01.2020
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
Assistant Manager
Burger King
Shelton , WA
08.2018 - 01.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Bartender Trainer
Lucky Dog Sports Club
Skokomish , WA
10.2015 - 08.2018
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Created detailed reports on each trainee's progress and submitted them to management for review.
- Provided feedback on job performance to increase efficiency and effectiveness in the workplace.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Associate of Arts -
Ashford University
San Diego, CA10-2017
High School Diploma -
Shelton High School
Shelton, WA06-2005
Skills
- Office Administration
- Meal Preparation
- Safety Monitoring
- Facilities Maintenance
- Professionalism
- Self Motivation
- Problem-Solving
- Adaptability and Flexibility
- Vehicle Maintenance
- Dispatch Communication
- Quality Assurance
- Dependable and reliable
- Attention to Detail
- Time management skills
- Team Supervision
- Safe Food Handling
- Chemical Handling
- Supply Restocking
- Strong communication abilities
- Employee Training
- Microsoft Office
- Microsoft Word
Accomplishments
- I made the dean's list every time I was in college.
- I graduated with honors.
- I have been made employee of the month several times.
- I have ran my own Rover business now for several years and have built a very good cliental with exceptional reviews.
- I have been promoted to team lead, trainer and manger in several of my jobs.
Timeline
Dog Boarder
Rover.com
05.2022 - Current
Delivery Driver
Instacart
01.2020 - Current
Delivery Driver
Titus Will Chevrolet
01.2019 - 01.2020
Paraprofessional
Esd 113
09.2018 - Current
Assistant Manager
Burger King
08.2018 - 01.2019
Bartender Trainer
Lucky Dog Sports Club
10.2015 - 08.2018
Associate of Arts -
Ashford University
High School Diploma -
Shelton High School