Summary
Overview
Work History
Education
Skills
Timeline
Generic

B Diane Duckett

San Tan Valley,Arizona

Summary

Results-driven Sales Leader with extensive customer service experience, adept at guiding teams to exceed sales targets and broaden market presence. Demonstrates a strong commitment to customer satisfaction while fostering enduring client relationships through knowledgeable support and reliable service. Excels in active listening and team building, emphasizing the importance of purpose to secure team buy-in and engagement.

Overview

15
15
years of professional experience

Work History

Area Sales Manager

Dillards
Phoenix, Arizona
10.2023 - 06.2024
  • Dept. Sales Lead
  • Implemented strategies to prevent loss and shrinkage.
  • Maximized product visibility.
  • Recruited top talent.

Human Resources Manager/Customer Service Manager

Yardcourts
Utah County, Utah
04.2019 - 10.2023
  • Overlooked payroll and benefits administration.
  • Managed the hiring process.
  • Evaluated staff performance.
  • Collaborated with PEO firm.

Customer Service Manager

Murdock Auto Group
Lindon, Utah
01.2020 - 05.2022
  • Specialized in New/Pre-owned Auto Sales and Leasing
  • Executed lead generation strategies.
  • Optimized team performance in digital marketplace.
  • Delivered exceptional service.

Retail Store Manager

Ascena Retail Group Inc.-dressbarn
Orem, Utah
10.2009 - 12.2019
  • Tracked key performance indicators such as sales, profitability, and customer service ratings.
  • Forecasted trends and analyzed sales reports.
  • Earned highest profitability rates consistently in district.

Education

Associate of Arts - Liberal Arts And Fitness

Mt San Antonio College
Walnut, CA
06-1982

Skills

  • Customer-Oriented Sales
  • Market Competitor Analysis
  • Client Engagement Strategies
  • Proficient Written Communication
  • Strategic Closing Approaches
  • Negotiation Expertise
  • Effective Sales Training
  • Performance Metric Tracking

Timeline

Area Sales Manager

Dillards
10.2023 - 06.2024

Customer Service Manager

Murdock Auto Group
01.2020 - 05.2022

Human Resources Manager/Customer Service Manager

Yardcourts
04.2019 - 10.2023

Retail Store Manager

Ascena Retail Group Inc.-dressbarn
10.2009 - 12.2019

Associate of Arts - Liberal Arts And Fitness

Mt San Antonio College
B Diane Duckett