Be-BI Singh
Saint Cloud
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective attainment. Skilled in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence. Extensive experience in strategic planning and project management, utilizing leadership skills to drive team performance and operational excellence. Track record speaks for itself, consistently delivering high-impact results through innovative problem-solving and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Account Managers & Client Service, TPA/JAA Strategy Organization
Anthem Blue Cross and Blue Shield
11.2023 - Current
- Responsible for overseeing account management (indirectly) and health plan operations (directly) for assigned business unit(s) or line(s) of business within AmeriBen
- Collaborates with Leadership to create and implement strategies for account management and operations
- Delivers on cross business unit goals and drives alignment on objectives
- Oversees end-to-end operation which may include any combination of to ensure that deliverables are met and drive results
- Regular connection with Internal leadership, sales and enterprise partners and external TPA/client partners
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
- Duties include, but are not limited to:
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Optimized inventory management to minimize costs and ensure product availability.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Boosted operational efficiency by optimizing supply chain processes.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Drove significant market share growth with launch of innovative product lines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
TPA Strategy Relationship Director
Anthem
01.2021 - 11.2023
- Develop and maintain a strong working relationship with key TPA partners
- Partner with internal sales teams to develop new TPA relationships
- Ensure the Sales understands program offerings and how to position it TPAs
- Monitor ongoing delivery of service and implementation of new business
- Understand key TPA concerns and needs AND
- Act as the liaison between various internal teams and the TPAs to initiate partnership improvements and resolve issues
- Support communication with the TPA, Sales and Operations
Director Business Strategy
Anthem
04.2016 - 01.2021
- Strengthen and maintain relationships with internal & external partners
- Create business development opportunities
- Established standard processes and training to improve operational efficiency
- Collaborated with internal and external partners to develop strategic plans to advance the company's goals to increase revenue, profitability and growth
- Implemented strategic offerings to enhance company's suite of products and services
- Hired, trained and mentored staff members to maximize productivity
- Develop business strategies, processes, programs and projects through project life cycles and Governance process
- Provides subject matter expertise in response to day-to-day business issues
- Provides leadership and support to VP and Directors of sales to conduct meetings
- Implemented improvements to successfully reducing wase and eliminating business bottlenecks
- Retained product, service, and company policy knowledge to serve as a resource to external partners
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Listened to customer needs to identify and recommend optimal solutions
- Negotiated and managed TPA/vendor contracts
Program Director
Anthem
04.2010 - 03.2016
- Designed and implemented standard operating procedures in various departments for optimal efficiency
- Liaised between organizations, partners, stakeholders to promote and improve services and communication
- Managed program operations and provided strategic leadership to internal and external partners
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes
- Planned and conducted meetings to brainstorm new ideas and deliver program and milestone updates
- Proposed and developed new programming ideas to drive revenue
- Which serves more than2 million of Anthem's36 million members in14 states with industry-leading health benefits and services and expansive programs dedicated to the unique needs of Commercials and Taft-Hartley Labor & Trust membership
Education
Associate of Arts -
Marist College
Poughkeepsie, NYSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Project coordination
- Staff management
- Issues resolution
- Contract and vendor management
- Rules and regulations
- Business development
- Contract negotiation
- Legal and regulatory compliance
- Partnerships and alliances
- Problem-solving
- Team collaboration
- Vendor relationship management
- Business strategy
- Team leadership
Accomplishments
- Supervised team of seven (direct) staff members and 20 (indirect).
Certification
- Leadership Award
Timeline
Director of Account Managers & Client Service, TPA/JAA Strategy Organization
Anthem Blue Cross and Blue Shield
11.2023 - Current
TPA Strategy Relationship Director
Anthem
01.2021 - 11.2023
Director Business Strategy
Anthem
04.2016 - 01.2021
Program Director
Anthem
04.2010 - 03.2016
- Leadership Award
Associate of Arts -
Marist College
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