SARA MATHIS
Irvine,CA
Summary
- A dedicated and results-oriented professional with excellent qualifications in CUSTOMER SERVICE, SALES/ MARKETING, PRODUCT DEVELOPMENT, TRAINING, OPERATIONS MANAGEMENT and EXECUTIVE MANAGEMENT. Interface effectively with clients, vendors, management and all levels of co-workers. Utilize exemplary organizational talents to coordinate multi-task responsibilities. Emphasize quality in all areas of operations. Detail-oriented and precise, with superior record keeping and troubleshooting skills. Deliver a history of dependability, achievement and a strong work ethic. Key Strengths Include:
- Diverse experience encompasses the custom manufacturing, athletic apparel, fine wine, artwork and real estate industries.
- Command a wide range of talents in operations, sales, marketing, administration, and management.
- Successfully direct all stages of assigned projects, from planning through completion.
Overview
17
17
years of professional experience
Work History
Customer Service & Sales Consultant
FORZE
01.2023 - Current
- Handled over 50 emails and phone calls daily regarding customer relations issues, enabling quick response, resolution, and client satisfaction on every level.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Assisted customers with product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Increased sales revenue by developing and implementing effective sales strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth to meet their individual goals and targets.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts and developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth to meet their individual goals and targets.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Customer Service & Sales Manager / Director of Operations
Siemon & Salazar
01.2022 - 01.2023
- Company Overview: Manufacturer of high-end, custom-made, glass-blown products
- Manage a wide variety of responsibilities for this manufacturer of high-end, custom-made, glass-blown products
- Conduct global sales via retailers, showrooms and e-commerce sites
- Prepare payroll for a staff of 10 in production, accounting and distribution
- Coordinate a high volume of emails from trade representatives regarding new orders, product inquiries, and technical questions
- Set production dates with the Production Manager
- Receive and post deposits with confirmation orders
- Schedule local pickups and outbound shipments
- Manufacturer of high-end, custom-made, glass-blown products
- Projects include updating print and digital catalogs with new prices for 800-1,000 products
- Built an in-depth cost report and researched all vendors to determine the accurate cost-per-unit for the entire product line
Director of Operations / Marketing
FORZE
01.2017 - 01.2022
- Company Overview: Athletic sock manufacturer/distributor
- Served on the start-up team for this athletic sock manufacturer/distributor
- Interviewed, hired and mentored sales staff, graphic designers and interns
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted sales via retailers, distributors, ecommerce sites, and at event booths
- Promoted the brand at 20+ events annually, including triathlons, bike tours, foundation/charity rides, and bike races
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
Customer Service Manager / Sales Manager
Los Angeles International Wines
01.2016 - 01.2017
- Company Overview: Represents 10 brands of wine from Spain, Chile, Mexico and Argentina
- Interviewed, hired, trained and oversaw a team of 15 Sales Representatives in conducting both on and off-premise sales throughout Southern California
- Addressed/resolved any customer concerns
- Represents 10 brands of wine from Spain, Chile, Mexico and Argentina
- Partnered with restaurants on cross promotions and wine pairings
- Processed purchase orders (PO's), tracked orders, and schedules shipments
Property Manager
Transtar Property Management
01.2010 - 01.2013
- Independently managed a 173K square foot, 13-building, multi-tenant industrial park, including a 2-story self-storage building
- Responsible for leasing and showing spaces on the property
- Prepared leases and insurance documents
- Decreased vacancy from 39% to 15%
- Hired and supervised all contractors conducting work onsite
Sales
Transtar Commercial Real Estate
01.2008 - 01.2010
- Leased and sold commercial real estate throughout Orange County
- Researched available properties, property requirements, and market conditions to meet client needs
- Created listing presentations and all marketing materials
Education
Bachelor of Arts - English, Pre-Law and Psychology
Chapman University
Orange, CASkills
- Customer Relationship Management
- CRM Proficiency
- Product and Service Knowledge
- Strategic Planning
- Sales Strategies
- Lead Generation
- Customer Oversight
- Trade Show Representation
- Industry Trends
- Project Management
- Exceeds sales goals
- Customer Relationship Building
- Complex Problem-Solving
- Sales Development
- Interpersonal Communication Skills
- Staff Training
- Client Account Management
- Business Development
- B2B and B2C sales
- Product Merchandising and Distribution
- Windows
- Apple/Mac
- Word Suite
- Excel
- Salesforce
- QuickBooks
- Dropbox
- Google Docs
Compensation
Open to Negotiation
References
Available upon Request
Opentotravelrelocation
True
Timeline
Customer Service & Sales Consultant
FORZE
01.2023 - Current
Customer Service & Sales Manager / Director of Operations
Siemon & Salazar
01.2022 - 01.2023
Director of Operations / Marketing
FORZE
01.2017 - 01.2022
Customer Service Manager / Sales Manager
Los Angeles International Wines
01.2016 - 01.2017
Property Manager
Transtar Property Management
01.2010 - 01.2013
Sales
Transtar Commercial Real Estate
01.2008 - 01.2010
Bachelor of Arts - English, Pre-Law and Psychology
Chapman University
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