Sade Hall
Philadelphia,PA
Summary
Hardworking and dependable Patient Service Representative offering 3+ years of clerical experience and over 10+ years of customer service experience. Highly-motivated candidate with desire to take on new challenges. Pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Hospital of the University of Pennsylvania
Philadelphia, PA
01.2024 - Current
- Greeting visitors and answering phones in a professional manner.
- Assisting patients in checking in for appointments and scheduling follow-up appointments, verifying insurance coverage, and completing paperwork.
- Assessing patient needs and providing appropriate referrals to other healthcare providers.
- Performing data entry tasks for patient information into electronic health record systems.
- Scanning and inputting patients' information into the health Onbase system.
Dermatopathology Clerk
Hospital of the University of Pennsylvania
Philadelphia, PA
10.2022 - 12.2023
- Organized and maintained filing systems for confidential documents
- Prepared reports summarizing results of specimens collected according to established standards
- Operated telephones and directs calls to appropriate medical or administrative staff
- Prepared shipment of biopsy slides to be sent out to different facilities
- Transmitted pathology reports via e-mail, or fax
Direct Support Professional
Elwyn
Secane, Pennsylvania
08.2018 - 10.2022
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Followed care plan and directions to administer medications
- Accompanied or transported clients to appointments, errands and social activities
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors
Customer Service Manager
Lowes Home Improvement
Havertown, PA
02.2017 - 09.2018
- Provided exceptional customer service to ensure customer satisfaction
- Provided guidance to cashiers on how to accurately ring up customers' purchases
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift
- Helped customers find specific products, answered questions and offered product advice
- Processed refunds for worn, damaged and broken merchandise
- Resolved customer complaints in a timely manner
Customer Service Representative
Xfinity Comcast
Philadelphia, PA
03.2014 - 12.2016
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Tracked orders from start to finish to ensure timely delivery of goods or services
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Education
High School -
Overbrook High School
Philadelphia, PA06.2007
Skills
- Database Entry
- Telephone Etiquette
- Payment Collection
- Appointment Scheduling
- Customer Satisfaction
- Patient confidentiality
- Insurance Verification
- Complaint Resolution
- Paperwork Processing
- Spreadsheet Tracking
Timeline
Patient Service Representative
Hospital of the University of Pennsylvania
01.2024 - Current
Dermatopathology Clerk
Hospital of the University of Pennsylvania
10.2022 - 12.2023
Direct Support Professional
Elwyn
08.2018 - 10.2022
Customer Service Manager
Lowes Home Improvement
02.2017 - 09.2018
Customer Service Representative
Xfinity Comcast
03.2014 - 12.2016
High School -
Overbrook High School
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