Taylor Sexton
Portland,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Alaska Airlines
02.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of 160+ customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
Social Service Specialist
Department of Human Services
08.2018 - 07.2021
- Used evidence-based practices such as motivational interviewing to create individualized service plans for clients
- Assisted clients in accessing services and benefits by providing education and information about community resources
- Participated in weekly meetings to update cases and discuss policies affecting clients
- Help clients with emotional or behavioral issues, access services through monthly outreach events
- Worked multiple cases and handle clients on daily basis, leveraging time management and prioritize skills to meet each clients' needs
- Created reports after assessments for presentation to courts or supervisors.
Data Entry Specialist
Portland State University
10.2017 - 08.2018
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Senior Bank Teller
Chase Bank
07.2012 - 09.2017
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Informed customers about current promotions and sales, encouraging them to take advantage.
Education
Bachelors of Science - Child, Youth, and Family Studies
Portland State University
06.2018
Master of Arts - Mental Health Counseling
Oregon State University
Bend, ORSkills
- Sales expertise
- Verbal and written communication
- Regulations and policies
- Crisis situations
- Flexible and Adaptable
- Cultural Awareness
Timeline
Flight Attendant
Alaska Airlines
02.2022 - Current
Social Service Specialist
Department of Human Services
08.2018 - 07.2021
Data Entry Specialist
Portland State University
10.2017 - 08.2018
Senior Bank Teller
Chase Bank
07.2012 - 09.2017
Bachelors of Science - Child, Youth, and Family Studies
Portland State University
Master of Arts - Mental Health Counseling
Oregon State University
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