Amber Alexander

Regional Business Manager

Eye Centers Of Florida

Ft Myers, FL

08.2008 - Current

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assisted in employee recognition program which boosted productivity and improved morale.
Chaired weekly meetings with executive leadership to identify opportunities for improvement.
Improved productivity while reducing staffing and operational costs.
Led company to successful product launch and growth by developing initial product roadmap and go-to-marketing strategies.
Managed supply and equipment inventory for business according to forecasts and needs.
Integrated innovative ideas to accomplish corporate and individual objectives.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Effectively supervised staff of 40+ personnel by implementing company policies, protocols, work rules and disciplinary action.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Directed training and retraining of employees to boost performance and enhance business results.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervised site investigations, reported issues and escalated those that required further assistance.
Evaluated employee performance on a quarterly basis and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed and implemented physician scheduling templates, in addition to coordinating itinerary and scheduling appointments.
Recruited and developed several employees for external referrals department.
Encouraged departmental employees to present positive, exemplary image to customers.
Assisted with the implementation of new EHR software and supervised staff onboarding, including physicians, patient financial counselors, customer service, and call center representatives.
Improved staff morale and reduced employee turnover rates.
Implemented use of Predictive Index with patient financial counselor, customer service, and call center representative team leads to enhance customer service techniques and identify coaching opportunities with staff.