Kirsten Schmidt
Systematic Administrative Assistant
El Segundo,California
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant / ERA Program Assistant
Orange County United Way
Remote, CA
05.2021 - 10.2021
- Reviewing supporting documents for Emergency Rental Assistance programs and completed approximately 250 applications assisting landlords getting rent during pandemic
- Successful document review and support experience, tech savvy and effective in reviewing documentation including financials
- Strong communication skills and customer service skills working with landlords and property management individuals to require needed documentation to process application
- Develop and maintain strong understanding of application documentation, policies, and procedures
- Review documentation in relation to Emergency Rental Assistance (ERA) programs
- Responsible for ensuring all application documentation is complete and accurate and complies with company policy
- Liaison between non-profit and landlords to obtain necessary documentation
- Reviewing and uploading data into system
- Strong attention to detail
- Strong communication and customer service
- Ability to review financial statements, documents, and forms for compliance purposes
Executive Assistant
Innovation Capital
El Segundo, CA
02.2020 - 07.2020
- Position comprised of administrative and marketing tasks in working with firm’s bankers in variety of matters
- Worked closely with firm’s controller and third-party consultants relating to various firm compliance and monthly financial processing matters
- Executive Assistant to firm’s senior principal (assisting with travel planning, calendaring meetings, scheduling dinners/lunches
- Utilized Constant Contact to assist in marketing efforts, weekly email newsletters, special announcements
- Conducted industry and market research
- Responsible for all general office functions including office and kitchen supply purchasing and inventory
- General administrative office support (filing, scanning, etc.)
- Supported FINRA compliance
- Prepared expense reports; interface with 3rd party vendors
- Assisted in month end preparations (reconciling customer accounts and client allocations)
- Prepared occasional event/conference all planning
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Accounting Clerk
InterDent, Inc
Inglewood, CA
11.2016 - 11.2019
- Detailed dental insurance processing utilizing Excel spreadsheets
- Handling extremely high volume of incoming mail; sorting, extracting contents and discerning document types for further processing
- Processing incoming payments from insurance companies and preparing remittance documents and data for AR application by offshore team
- Achieving performance metrics set daily
- Extremely heavy data entry
- Fast-paced environment with tight deadlines
- Input high volume of monthly invoices with consistent accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Barista
Starbucks Corporation
Hawthorne, CA
09.2015 - 06.2016
- Greet customers as arrive at Starbucks outlet and inquire into their orders
- Skilled in maintaining calm demeanor during periods of high customer volume by ensuring consistent and constant customer service
- Highly skilled in anticipating customers’ needs for coffee and food items and fulfilling them in accurate and immediate fashion
- Ensure that any complaints are entertained in positive manner with view to keep patrons happy and ensure recurring business
- Hands-on experience in preparing and selling coffee drinks by following prescribed preparation techniques and recipes
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
Office Coordinator
Software Management Consultants, Inc
Glendale, CA
03.2008 - 01.2015
- To VP of Business Development
- Directed phone calls; greeted and assisted visitors
- Formatted resumes, Composed correspondence
- Data entry and filing, generated weekly activity reports
- Compiled hiring packages HR orientation for new consultants
- Responsible for entering client requisitions and submitting candidates
- Scheduled interviews and assisted consultants with various requests
- Responsible for weekly timesheet submissions and follow up
- Created new marketing material for prospective clients
- Worked with IT department to resolve any computer issues
- Responsible for petty cash reconciliation and expense reimbursements
- Purchased and maintained office and marketing materials
- Oversaw building and parking management for office
- Organized lunches and events
- Maintained high customer service standards with consultants and clients and vendors
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw technical, operational, clerical and customer service support activities.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Trained new employees on administrative procedures, company policies and performance standards.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Education
Associate of Arts - General Studies
El Camino College
Torrance, CA05.2005
Microsoft Office Certification - Information Technology
The Right Way Learning Center
Gardena, CA06.2004
Skills
- Proficient at proprietary databases, Innovative
- Experience in administrative tasks, office management and effective customer service capabilities
- Proven ability to adapt quickly to challenges
- Exceptionally adept at developing rapport
- Excellent at handling public with professionalism and sensitivity
- Office Equipment Operation
- Strong Organizational Skills
- Appointment Coordination
- Multitasking and Time Management
- Advanced MS Office Suite Knowledge
- Correspondence Writing
- Calendar Preparation
Crochet Master
Crochet comes from the French word for hook so the title would be crochetier, but for the non-French speaking, crocheter will do :)
Timeline
Administrative Assistant / ERA Program Assistant
Orange County United Way
05.2021 - 10.2021
Executive Assistant
Innovation Capital
02.2020 - 07.2020
Accounting Clerk
InterDent, Inc
11.2016 - 11.2019
Barista
Starbucks Corporation
09.2015 - 06.2016
Office Coordinator
Software Management Consultants, Inc
03.2008 - 01.2015
Associate of Arts - General Studies
El Camino College
Microsoft Office Certification - Information Technology
The Right Way Learning Center
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