Bea Green
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Compliance Administrator
Secure Staffing
02.2023 - Current
- Reduced risk of non-compliance through regular audits and monitoring activities; warning violators of infractions or penalties managing over 100 a week.
- Maintained up-to-date knowledge of industry trends, emerging issues, and changes in regulations that could impact the organization's compliance status.
- Maintained up-to-date knowledge of applicable laws and regulations.
ENTRANCE OPERATIONS
Universal Orlando Resort
03.2022 - Current
- Processes Guests in and out of the park through the entrance and exit turnstiles
- Maintains the integrity of the front gate by verifying ownership of tickets
- Provides information/direction and/or assistance to Guests.
PROJECT MANAGER
Basically Wonderful
02.2022 - 08.2024
- Provided details and collaborated with Executive Director on a weekly basis about projects and status updates.
- Develop new and recurring project ideas related to the intersection of disabled and queer clients to congregate.
- Prioritized tasks according to urgency, resource availability, and alignment with organizational goals.
- Provided support in multiple areas of the company by successfully managing multiple projects simultaneously, which streamlined company growth.
RECEPTIONIST
Jenkins Kia of Ocala
11.2020 - 11.2021
- Answered and screened calls for a multi-line phone system that received, on average, 30 calls per hour.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints in a fast paced and challenging environment.
EXECUTIVE ASSISTANT
The Lemon Lily Tea Room & Bakery
01.2020 - 12.2020
- Organized, updated, and digitized 100+ documents
- Worked with the content team to generate new post ideas and amplify those posts on social media
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Associate of Science - Live Entertainment Design And Production
Valencia College
Orlando, FL12.2021
Skills
- Customer Advocacy
- Administrative Support
- Analytical & Problem-solving Abilities
- Active Listening & Empathy
- Customer Engagement
- Dynamic Team Collaboration Skills
Locations
- Universal Orlando Resort, Orlando, FL
- Basically Wonderful
- Jenkins Kia of Ocala, Ocala, FL
- Valencia College
- The Lemon Lily Tea Room & Bakery, Remote
Timeline
Compliance Administrator
Secure Staffing
02.2023 - Current
ENTRANCE OPERATIONS
Universal Orlando Resort
03.2022 - Current
PROJECT MANAGER
Basically Wonderful
02.2022 - 08.2024
RECEPTIONIST
Jenkins Kia of Ocala
11.2020 - 11.2021
EXECUTIVE ASSISTANT
The Lemon Lily Tea Room & Bakery
01.2020 - 12.2020
Associate of Science - Live Entertainment Design And Production
Valencia College
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