BEA HANSBERRY
Little Rock,IA
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successfully juggling multiple tasks and projects simultaneously. Excellent business knowledge with project management, business process analysis and training skills.
Overview
15
15
years of professional experience
Work History
Consultant Training Specialist
ClearBridgeTech
05.2022 - 07.2023
- Contract position: traveling consultant
- MHS Genesis/Cerner implementation project for DOD/DHA
- Review and validate training material
- At-The-Elbow Support, clinical support during and after go-live
- Conducted Train-the-Trainer sessions
- Training Cerner EHR classes for new system implementation
- Certified in three tracks, Maternity, Ambulatory and Ancillary areas
Project Manager
Capella University Senior Project
Back Alley Mages
01.2023 - 06.2023
- Master's project. System implementation for cloud infrastructure.
- Creation and management of Project schedule, project scope, Statement of Work (SOW), risk analysis reports, and Lessons learned document.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Maintained records of all documents related to each project including specifications, and change orders.
- Facilitated project meetings and record keeping of meetings.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Tax Professional III
TurboTax| HR Block
01.2009 - 04.2023
- Provided tax advice to clients based on their individual financial situation.
- Gathered necessary documentation from clients in order to accurately prepare returns.
- Prepared and filed federal, state, and local income taxes for individuals and businesses.
- Reviewed client information to ensure accuracy of all documents submitted for filing.
- Conducted research on complex tax issues to determine the best course of action for clients.
Project Manager
Novasyte/IQVIA
02.2022 - 05.2022
- Project manager for system implementations for hospital pyxis machine
- Assisted Senior PM with project meetings and project schedules
- Tracking of material and procurement orders
- Tracking of procurement using SAP.
- Built and established strong partnerships with teams, vendors and contractors.
OMS Supervisor
United Parcel Service
Little Rock, AR
09.2019 - 12.2021
- Manage logistics procedures, day-to-day workflow, and employee performance
- Developed daily reports complete with corporate metrics and productivity measurements
- Mentored new employees on Diad use, misloads, payroll and delivered constructive feedback to increase understanding of job duties
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
- Served as point of contact for customers and staff on subjects including misloads, mis-deliveries, missed pick-up and late pick-ups by applying customer service and interpersonal skills.
Business Process Analyst II/ Trainer II
Centene
Little Rock, AR
01.2017 - 08.2019
- Created workflow documentation including process descriptions, flowcharts, decision trees.
- Collaborated with cross-functional teams such as IT, operations, finance and sales departments in order to optimize operational efficiency across the organization.
- Developed training curriculum using Articulate, training manuals, testing scenarios and surveys for the training department.
- Implemented employee training programs to improve performance and productivity by working with departmental leads to establish training needs
- End user and train the trainer sessions for all software applications.
Project Manager / Application Trainer
PROFESSIONAL TECHNOLOGY INTEGRATION, OFFICE OF HEALTH INFOTECH
Norcross, GA
08.2015 - 12.2016
- System upgrade for SHARE program using Mirth
- Oversee project, used MS Project to monitor project goals, timeline, and deliverables
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Created and updated Mirth and Virtual Health Record training resources such as Facilitator manual and essential tip sheets
- Conducted in-depth research to write, edit and produce professional manual covering Mirth and SHARE requirements.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
Epic Credentialed Trainer
UNIVERSITY OF ARKANSAS FOR MEDICAL SCIENCES, CCTC
Little Rock, AR
05.2013 - 02.2015
- System Implementation from McKesson to Epic EMR
- Conducted needs assessment of customer's knowledge base and developed customized training program accordingly.
- Collaborated with IT team to develop technical solutions that meet the customer's requirements.
- Created end-user documentation, including training material, job aids and quick reference guides.
- Ensured essential at the elbow support for Epic Go-live 2014 effort
- Post-go-live support
- Directed kiosk training program, ensuring that support staff acquired kiosk DAR reading and updating knowledge as well as patients ease of use for the kiosk-based system entry application
- Researched, documented, and escalated IT support cases to higher levels of support when unable to resolve issues using available resources.
PHARMACY TECHNICIAN
KROGER PHARMACY
Little Rock, AR
01.2009 - 01.2015
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Restocked shelves and prepared expired drugs for return.
Education
Master of Science in Information Technology/ Project Management -
Capella University
BACHELOR OF SCIENCE in Biology -
University of Arkansas at Little Rock
BACHELOR OF ARTS in Psychology -
University of Arkansas at Little Rock
Skills
- Project Implementation
- Presentation Skills
- Client Requirements Assessment
- Project Leadership
- Business processes/Workflow Processes
- MS Project/ Project Professional
- Go-live & At-The-Elbow Support
- Project Management Skills
- Data Assessment and Analysis
- Training Material
- EHR: EPIC (ADT, Cadence) & Cerner/MHS Genesis
- Various applications: JIRA, VISIO, MS Office, MySQL
- Curriculum Design
- Data Mapping
Projects
Capella University Senior Project, Minneapolis, MN, 01/2023, 06/2023, Creation and management of Project schedule and project scope. Other documents created were Statement of Work (SOW), risk analysis reports, Lessons learned document. Facilitated project meetings and record keeping of meetings.
Timeline
Project Manager
Capella University Senior Project
01.2023 - 06.2023
Consultant Training Specialist
ClearBridgeTech
05.2022 - 07.2023
Project Manager
Novasyte/IQVIA
02.2022 - 05.2022
OMS Supervisor
United Parcel Service
09.2019 - 12.2021
Business Process Analyst II/ Trainer II
Centene
01.2017 - 08.2019
Project Manager / Application Trainer
PROFESSIONAL TECHNOLOGY INTEGRATION, OFFICE OF HEALTH INFOTECH
08.2015 - 12.2016
Epic Credentialed Trainer
UNIVERSITY OF ARKANSAS FOR MEDICAL SCIENCES, CCTC
05.2013 - 02.2015
Tax Professional III
TurboTax| HR Block
01.2009 - 04.2023
PHARMACY TECHNICIAN
KROGER PHARMACY
01.2009 - 01.2015
Master of Science in Information Technology/ Project Management -
Capella University
BACHELOR OF SCIENCE in Biology -
University of Arkansas at Little Rock
BACHELOR OF ARTS in Psychology -
University of Arkansas at Little Rock
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