Bea Lefanto
Reno,NV
Summary
Sales professional with a strong track record in building customer relationships and driving business-to-business sales. Experienced in high-level management and team development within fast-paced environments. Recognized for exceptional leadership and a commitment to achieving outstanding results.
Overview
20
20
years of professional experience
Work History
Agent Referral Program| Sales Manager
Safe Haven Security
10.2024 - Current
- Successfully graduated from MIT training program.
- Managing all aspects of a remote team.
- Responsible for all aspects of training and developing team members.
- Ability to multi-task at a high level maintaining my sales metrics while motivating and guiding others.
- Creating a dynamic remote team environment providing a space for a team to lead in sales.
Real Estate Broker Salesperson
Coldwell Banker Select Real Estate
05.2014 - Current
- Awarded CB International Diamond Society (Top 12% of CB Agents Worldwide) 2021 and 2022
- Career sales: $35 million with $40 million between 2014 and present.
- Specializing in luxury horse property and ranches
- Successful listing agent with high level skills in price analysis, marketing homes through digital and social media.
- Focused on serving clients with professionalism and efficiency to help them reach their real estate goals.
- Committed to building long-term relationships through excellent customer service after the transaction.
Senior Consultant, Inside Sales
Angi Leads
01.2023 - 10.2024
- Focused on selling valuable products to service providers nationwide. Overcoming objections and negotiating advertising solutions to grow their business online with direct customer connections.
- Consistently exceeding metrics for overall performance including, talk time, sales, and client retention.
- Excellent communication skills with clients that are approved to help them see success with the product including teaching how to best use app and webpage.
- Ability to lead team meetings, training, contests and helping manage team admin duties.
Customer Service Representative
Red Cloud Consulting
09.2020 - 03.2022
- Contracted with Microsoft for full time remote position for full time remote position. The contract was extended to a maximum length of 18 months.
- Worked on the COVID Relief Work from Home Program
- Selected by team leader to respond to all customer issues regarding orders.
- Created templates and processes for responding to common customer issues for the rest of the team to use.
- Helped train all shadow all new team members.
- Responsible for creating and tracking orders for all level executives.
Real Estate Broker Sales Manager
Coldwell Banker Select Real Estate Reno
03.2017 - 06.2020
- Lead 120 real estate agents to be successful and profitable in their businesses with excellent client relationships.
- Developed and exceeded weekly/monthly trainings geared to increase agent’s success through excellent client interactions.
- Was responsible for hiring/recruiting and onboarding all new agents in their first year.
- Hosted client appreciation parties and other promotional events.
- Worked with ownership to develop programs to help agents transition to retirement and sell book of business.
- Managed profitability by increasing company dollar year over year by putting clients first.
Area Sales Manager
Enterprise Holdings
01.2011 - 03.2017
- Ranked #1 Airport Area Manager of the West Coast 10 months of FY 2016 (Attained by having the highest Growth, Customer Service Scores and Operating Profit over previous year).
- Identify and develop positive working relationships with internal and external clients built on trust and integrity.
- Managed all escalated customer service issues in person, phone, or email to retain excellent customer service scores.
- Managed 150 employees at Reno Airport and offices in Northern Nevada.
- Responsible for recruiting, interviewing, hiring, training, and placement of all level of employees.
- Develop staff by providing information, educational and growth opportunities including mentoring.
- Prepare and implement marketing, employee, and sales plan.
- Resolve various common to complex problems with latitude for initiative, independent judgement, and decision-making skills.
- Increased Net Profit of the Reno Airport Enterprise/National/Alamo location from 3 million to 6 million in three years.
- Won Lowest Costs Contest for the last three years (2014-2016).
Management Trainee –Branch Manager
Enterprise Holdings
01.2006 - 12.2010
- Responsible for up to 10 employees at one location.
- Mentored and trained many employees to reach management level.
- Increased customer service scores at all locations managed.
- Lowered costs and increased profits Reno Airport location and Downtown Office.
Territory Sales Representative
Territory Sales Representative
08.2005 - 12.2005
- Represented a science based Neutraceutical Company with various products promoting animal and human health.
- Responsible for account maintenance, customer issues and growing client base in large territory.
- Educating accounts on new and existing products.
- Attended monthly trade shows which entailed selling and promotion of products to consumers and dealers.
Education
Bachelor of Science - Animal Science with a minor in Agribusiness and Equine Science
Cal Poly San Luis Obispo
San Luis Obispo, CA01.2004
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Organizational skills
- Problem-solving
Hobbies and Interests
Acting as coordinator of Christmas Events Galena High School Booster Club. Volunteer parent at 4-H and Spanish Springs High School Rodeo Club. Member of the Reno Rodeo and active volunteer throughout the year. President of Pleasant Valley Elementary School PTA, Member of the West Coast Barrel Racing Association since 2013/14. My main passion is sharing my love of horses and barrel racing with my daughters.
Timeline
Agent Referral Program| Sales Manager
Safe Haven Security
10.2024 - Current
Senior Consultant, Inside Sales
Angi Leads
01.2023 - 10.2024
Customer Service Representative
Red Cloud Consulting
09.2020 - 03.2022
Real Estate Broker Sales Manager
Coldwell Banker Select Real Estate Reno
03.2017 - 06.2020
Real Estate Broker Salesperson
Coldwell Banker Select Real Estate
05.2014 - Current
Area Sales Manager
Enterprise Holdings
01.2011 - 03.2017
Management Trainee –Branch Manager
Enterprise Holdings
01.2006 - 12.2010
Territory Sales Representative
Territory Sales Representative
08.2005 - 12.2005
Bachelor of Science - Animal Science with a minor in Agribusiness and Equine Science
Cal Poly San Luis Obispo
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