Summary
Overview
Work History
Education
Skills
Timeline
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Bea Ormsby

Bea Ormsby

Henderson,TX

Summary

Adept at managing high-stress situations and ensuring efficient service coordination, I leveraged my expertise in database management and critical thinking at Wallace and Sons Wrecker Service. By streamlining dispatch processes and enhancing customer relations, I significantly contributed to the team's success, embodying teamwork and collaboration while focusing on results. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

18
18
years of professional experience

Work History

Dispatcher

Wallace and Sons Wrecker Service
11.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 14 fleet vehicles
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Sent out drivers to assist callers based on locations, needs and worker availability.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Human Resources Assistant

Saulsbury Industries
12.2014 - 07.2016
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.

Administrative Assistant

Bowman Oilfield Service
11.2006 - 12.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

High School Diploma -

Henderson High School
Henderson, TX
05.1990

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Dispatch Coordination
  • Schedule Management
  • Updating logs
  • Route Planning
  • Route Navigation
  • Service Coordination
  • Maintaining call metrics
  • Work Order Management
  • Dispatching field personnel
  • Closing tickets
  • Database Maintenance
  • Service planning
  • Incident Reporting
  • Database updates
  • Database Management
  • Verifying coverage
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Multitasking Abilities
  • Effective Communications
  • Organizational Skills
  • Microsoft Office
  • Excellent Communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management
  • Dispatch Recordkeeping
  • Problem-Solving
  • Paperwork Processing

Timeline

Dispatcher

Wallace and Sons Wrecker Service
11.2021 - Current

Human Resources Assistant

Saulsbury Industries
12.2014 - 07.2016

Administrative Assistant

Bowman Oilfield Service
11.2006 - 12.2012

High School Diploma -

Henderson High School

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Bea Ormsby