Bea Danica Morales
Baltimore,MD
Summary
Dynamic Housekeeping Supervisor with a proven track record at Arctic Club Seattle, excelling in quality inspection and guest relations. Expert in employee scheduling and inventory control, I consistently enhanced cleanliness standards and resolved guest complaints, fostering a welcoming environment. Passionate about leading teams to achieve exceptional service and operational excellence.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Arctic Club Seattle - A Doubletree By Hilton
Seattle, WA
07.2024 - Current
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Responded promptly to maintenance requests from guests or staff members.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeping Inspector
Hilton Grand Vacations Club
Honolulu, HI
06.2023 - 06.2025
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
Education
High School Diploma -
La Union National High School
Philippines03-2019
Skills
- Cleaning standards
- Inventory control
- Problem solving
- Time management
- Room inspection
- Guest relations
- Task assignment
- Employee scheduling
- Quality inspection
- Staff scheduling
- Ordering cleaning supplies
Languages
English
Professional
Spanish
Limited
Timeline
Housekeeping Supervisor
Arctic Club Seattle - A Doubletree By Hilton
07.2024 - Current
Housekeeping Inspector
Hilton Grand Vacations Club
06.2023 - 06.2025
High School Diploma -
La Union National High School
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