Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Architect Hotel, District Hotel, Eldon Hotel
2023.06 - Current
Manage and maintain visitor management systems and document accordingly
Answered incoming calls and questions about guest's needs in-person and online regarding room bookings, room rates and special requests in an efficient and service oriented manner
Foster strong working relationships with all hotel departments.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Kept accounts in balance and ran daily reports to verify totals.
Sales Associate Team Leader
7-11 Convenience Store
2023.06 - Current
Engaged with customers to effectively build rapport and lasting relationships.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Campus security
University Of Bridgeport
2018.09 - 2019.05
Kept my superior informed if any students on campus needed transportation assistance
Enforced and maintained parking stickers to students for campus parking
Assisted and mentored students on campus safety and guidelines.
Notified police, fire department and emergency services of on-campus incidents.
Documented safety and security incidents using preset guidelines and methods.
Assistant manager
GT cafe
2016.02 - 2017.05
Managing service, making sure inventory is well supplied
Interacted with vendors and suppliers
Supported in tracking and increasing monthly sales revenue.
Supervised day-to-day operations to meet performance, quality and service expectations.
Mentored team members to enhance professional development and accountability in workplace.
Volunteered Elementary School Teacher
Nehemia Autistic center
2013.09 - 2015.08
Effectively taught autistic children basic English, math, science, and social studies
Kept attendance of all volunteer employees and students in the program.
Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
Education
Bachelor of Science - Economics
Shepherd University
Shepherdstown, WV
05.2022
Associate of Science - Economics
Montgomery College
Rockville, MD
05.2019
Skills
Multitasking
Bilingual
Leadership and interpersonal skills
Effective communicator
Decision maker & problem solver
Willingness to learn
Fluency with numbers
Detail-oriented
Data Entry
Reservation Management
Quality Assessment
Certification
Introduction to Data Analytics - August 22, 2023
Languages
Amharic
Full Professional
French
Limited Working
Timeline
Hotel Front Desk Agent
Architect Hotel, District Hotel, Eldon Hotel
2023.06 - Current
Sales Associate Team Leader
7-11 Convenience Store
2023.06 - Current
Campus security
University Of Bridgeport
2018.09 - 2019.05
Assistant manager
GT cafe
2016.02 - 2017.05
Volunteered Elementary School Teacher
Nehemia Autistic center
2013.09 - 2015.08
Bachelor of Science - Economics
Shepherd University
Associate of Science - Economics
Montgomery College
Introduction to Data Analytics - August 22, 2023
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