Summary
Overview
Work History
Education
Skills
Timeline
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Beaney Carrillo

Whittier

Summary

Dynamic Service Account Representative at Convergint, recognized for excellence in service delivery and awarded the ACE Award. Bilingual and proficient in D365, I excel in customer retention and relationship management, implementing process improvements that enhance operational efficiency and drive high customer satisfaction rates.

Overview

17
17
years of professional experience

Work History

Service Account Representative

Convergint Technologies
La Palma
01.2020 - Current
  • Serve as the primary point of contact for over 100 customer service requests weekly across 601 CTC and 605 CTC, maintaining a high customer satisfaction rate.
  • Lead customer onboarding, providing iCare system training and support for national accounts.
  • Coordinate the daily scheduling of service specialists, ensuring full schedule utilization, and appropriate skill matching.
  • Collaborate cross-departmentally with Project Managers, Account Executives, and Service Specialists to drive project and service success.
  • Manage service escalations, emergency calls (including on-call rotation), and service recovery initiatives.
  • Maintain and update customer databases, including Profisee and iFinance.
  • Assist our billing department by processing labor and materials through D365.
  • Mentor and train new hires to promote department growth and efficiency.
  • Implement service process improvements, reducing work order completion times, and increasing operational efficiency.
  • Support financial operations by validating and approving daily timesheets.
  • Recognized consistently in annual reviews for high service excellence, and client retention rates.
  • Update work orders daily with the newest updates, and track material that is ordered for return visits or new installations.

Administrative Assistant

Fashion Biz USA
Torrance
10.2017 - 06.2019
  • Provided comprehensive administrative and operational support to the California Sales Division.
  • Organized and coordinated company participation in trade shows, including logistics, sample management, and customer engagement.
  • Handled accounts receivable support by tracking customer invoices, payments, and expense reports.
  • Maintained showroom inventory and provided guided tours to visiting clients, ensuring brand presentation standards.
  • Managed high-volume incoming communications (30+ calls, emails, and faxes daily) with exceptional professionalism and efficiency.
  • Assisted Sales Managers with prospecting activities, such as cold calling new clients, and nurturing existing accounts.
  • Implemented a system to track showroom samples, improving inventory accuracy, and reducing losses.
  • Handled general office management tasks, including supply ordering, and facilities coordination.

Co-Manager

Skechers USA
Culver City
10.2016 - 10.2017
  • Supported the Store Manager in leading daily operations, driving sales initiatives, and managing a team of 15 or more employees.
  • Ensured team adherence to visual merchandising and brand presentation standards.
  • Trained and coached new hires, fostering a positive work environment, and developing leadership skills among team members.
  • Managed scheduling, payroll hours, and compliance with labor laws (meal penalties, overtime).
  • Oversaw opening and closing procedures, including cash handling, and nightly financial reconciliations.
  • Provided floor leadership during peak hours, improving customer service levels, and sales conversions.
  • Coordinated with neighboring district stores for staffing and operational support when needed.

Store Manager

ANGL INC.
Torrance
02.2008 - 10.2016
  • Directed all aspects of store operations, including sales, staffing, merchandising, inventory management, and customer service.
  • Hired, trained, and developed a high-performing team of 12 or more sales associates and keyholders.
  • Consistently met or exceeded monthly sales targets through proactive team leadership and customer engagement strategies.
  • Oversaw all loss prevention initiatives, reducing inventory shrinkage, and improving store security practices.
  • Managed inventory logistics, including unloading shipments, stockroom organization, and merchandise allocation.
  • Regularly refreshed in-store displays, aligning with corporate visual standards and seasonal themes, supported regional visual merchandising for district stores and other markets outside California.
  • Delivered regular performance reports to the District Manager, and collaborated on district-wide initiatives.
  • Hosted corporate executives during store visits, maintaining a premium in-store experience.
  • Developed localized marketing strategies and customer loyalty programs to drive foot traffic and retention.
  • Provided critical support during special projects, such as new store openings, and employee training programs.

Education

Photography Studies -

El Camino College
Torrance, CA

High School Diploma -

Lawndale High School
Lawndale, CA

Skills

  • Bilingual (English/Spanish)
  • Awarded the ACE Award at Convergint Technologies in 2021 and 2023
  • Recognized by customers for excellence in service delivery (eg, City of Temecula, County of San Bernardino, Vans)
  • Systems proficient: Profisee, iFinance, D365, iCARE 10, Spectrum
  • Work Planning and Prioritization Expert
  • Team leadership, coaching, and training
  • Customer Retention and Relationship Management
  • Problem Solving and Crisis Management
  • Process Improvement and Workflow Optimization

Timeline

Service Account Representative

Convergint Technologies
01.2020 - Current

Administrative Assistant

Fashion Biz USA
10.2017 - 06.2019

Co-Manager

Skechers USA
10.2016 - 10.2017

Store Manager

ANGL INC.
02.2008 - 10.2016

Photography Studies -

El Camino College

High School Diploma -

Lawndale High School

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Beaney Carrillo